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Cyborg994

join:2005-04-18
Montreal, QC
reply to TSI Jonathan

Re: [Cable] [QC] Videotron Slow speeds in Evenings

Hello TSI Jonathan,

can we have the confirmation that the implementation was done as planned?

Thank you !

- Cyb


TSI Gabe
Router of Packets
Premium,VIP
join:2007-01-03
Gatineau, QC
kudos:7
Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Thanks for the update Gabe!


ghostly57

join:2011-08-22
QC, Canada
reply to TSI Gabe
said by TSI Gabe:

Yes, Videotron has been upgraded as planned early this morning. There should no longer be any congestion.

How big is the link with Videotron now?

pldube

join:2011-06-11
canada
Reviews:
·Bell Fibe
·TekSavvy Cable
reply to TSI Martin
the slow speed are back tonigt (30Mbits, Quebec City)




Reboot123

join:2012-07-05
Montreal, QC
I see you are in Quebec city, I am in Montreal, my speedtest is ok so far, hope yours will come back at full speed.

chuck02

join:2012-04-05
reply to TSI Martin
Congestion is also back for me tonight. I'm getting slow download speeds on 30Mbits cable connection in Quebec City.




TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
reply to pldube
Sorry for the delay in this reply. I was looking to see if we had more reports of this or if there was anything being worked on that would be causing these slow speeds. From what I found out is that there was only one master ticket open in Bromont area about evening slow speeds. When we contacted Videotron about the issue they looked around the customer's neighborhood and noticed many slow speed issues. We are waiting on an update from them for that specific case.

What I would recommend, if not done already, is to post in the direct forum »TekSavvy Direct with your account information so that we can look further into this for you as this should not be happening with the recent upgrade. It may turn out to be something like the Bromont issue since by the look in this thread it is only in some areas and not all.

Thank you,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

chuck02

join:2012-04-05
Thank you for looking into this Jonathan.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
No problem, there's also TSI Andre's post which provides more updates as to what is coming down the pipe shortly.

»Quebec Cable - Slow Speeds (vCable)

Cheers,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.