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NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11

Not quite Monopolies, but ...

When you are pretty much the only choice a customer has, why worry about service? Where is the customer going to go when you fail to deliver?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

said by NormanS:

When you are pretty much the only choice a customer has, why worry about service? Where is the customer going to go when you fail to deliver?

If they are your phone company.. you can complain to the state public utility commission. If you're talking about ISP, temporarily your SOL... until the FCC and/or state laws change to include Internet Access as a vital service.. then if they let the service wither on the vine, States can regulate MINIMUM QOS targets.. much like NY's done with DSL.. Verizon stung from that bitter pill DEMANDED that they never get subject to that in exchange for building FTTP. Since then, it's been a deregulation nightmare which will come full circle sooner or later...

West Virginia could learn a thing or two from NY's Public Utilities Commission...