You are now chatting with Tom
Tom: Hello , my name is Tom ,I am reading your request. Please provide the name , username and phone number associated with your account
me: Account #xxx.... Grandstream HT502, serial number, dead. Tried one of the power cubes from another adapter (Phone Power) no luck.
me: This adapter is for my xxx-xxxx line
Tom: does the power light come on ?
me:that is all
me: no ethernet light or otherwise, tried cable from working PP adapter, no luck
me: I also did a hard reset with paperclip, no change
Tom: when you hard reset , did the wan and LAN come at all ?
me: Another note is that 4 out of the 5 of my adapters, power cubes have died. I have just used a like kind for polarity, volt, and amps (12/.5). Now I do not have any more 'spares' in my IT box.
me: So I had forwarded the line I use for faxing to voicemail....
Note: I was trying to explain to 'TOM" that I was using the adapter power cube for my fax PP adapter since I forward these calls and rarely fax outbound... Poor Tom cannot deviate from the script. Of course I am typing and asking questions while Tom reads the script I guess....
Tom: when you hard reset , did the wan and LAN come at all ?
me: I do use the 'clone' feature on 3 of the five lines. So is there an adapter that could replace all... no to your question other than brief blink... of these five and still give me the clone for the three lines, like a GXW-4008 or something?
Note: I was suggesting I would obtain a consolidated box . My bad for interrupting the script....
me: Or is there another vendor product like the GXW4008 that is usable?
Tom: when you hard reset , did the wan and LAN come at all ?
me: So when you plug in the power cube, the three, power, lan, wan on the silver edge light for brief second and the LAN and WAN CAT5 ports light for a brief second then just the power light remains.....
Tom: ok
me: Never can get the WAN (connection), at all. And as I have said a couple of times the lights are just a flash except the power..
Tom: what is the model number of the AC adapter ,model number is located on prong side of plug
me: Can read it
me: cant
Tom: any name on it that you can make out
me: no
me: I seem to be a bit confused! I have (5) Phone power adapters, all on the same board. Now the power adapters are all the same voltage, etc. and when I try one of the others (which are working) with this dead box, IT DOSEN'TWORK. DOES THAT MAKE SENSE?
Tom: we will ship you a replacement adapter you need to return the old adapter and power supply within 30 days from today to avoid a non returned hardware fee applied to the account -
if the power supply is missing
, or a incorrect one is returned a 10 $ charge is applied to your account
. please verify your shipping address
me: WOW, NOW THATS SOMETHING. SO RIGHT NOW I AM LOOKING AT $40 FOR THE (4) I THREW AWAY. RIGHT?
Note I was referring to the four bad power cubes I had previously replaced from my "box" .... Imagine the down time of your phone lines when having to replace the bad cube... not to mention going through this.... in retrospect, I guess $40 is cheaper than my time wasted.....
Tom: the adapters are the property of phone power , these were sent to you as a free lease
me: AND I LIKE PAY SOMEWHERE AROUND $1200 A YEAR TO PHONE POWER NOT TO MENTION (YES IM SHOUTING) THE DOZEN OR SO CLIENTS I HAVE REFERRED TO PHONE POWER.....
me: HUM...... SOUNDS LIKE I NEED TO REPOST THIS LITTLE CHAT, NOT TO MENTIONED YOU DIDN'T ANSWER MY QUESTIONS ABOUT OBTAINING ANOTHER CONSOLIDATED DEVICE.....
me: Not the phone power I signed up with, that's for sure... Well I think I'll just leave it on forward until I can find another vendor....
Tom: the phone adapter is a free leased device to you , it belongs to phone power - and must be returned when service is concluded or a replacement is issued
me: .... As I don't want to be on the hook anymore for $$$$ to PP for failed equipment..... boxes, I understand.....
Note: of course at this point I just cancelled the chat as it was pointless. So now off to find another vendor. Didn't use to be this way. Service might be great but this kind of stuff.....
And no I didn't throw away the Grandstream devices.... shipping back the bad power cubes would have cost at least $10 by the time you use delivery confirmation so they don't try the old
'never got it,' cause Henry in shipping was just chewed out by the boss and threw out a bunch of packages to get back at them,
(my wild imagination).
Moral to the story..... buy your own adapter, cheaper in the long run. I paid $15 each for the original shipping ($15 x 5 = $75) not to mention having to pay to return but I can put them in one box! And I think I kept the little Grandstream boxes they shipped in so I will not have to pay $10 each for any that are missing
Open for suggestions for other vendors.