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zack514

join:2012-06-07

1 edit

[CDV] Have to Reboot Modem or Voice Goes Out.

I have had Comcast for a month and a half. Everything has been fine until yesterday when we had a bad storm here in northwest Indiana. When the power finally came back on we started to have our voice/ phone service go out, the internet still works.

The problem is a fast busy-signal when I pick up the phone. The only way to fix this is to reset the modem. Then after about 1-3 hours there is a fast busy signal again and I have to reset the modem to get the phone to work right again.

The modem’s status page says it is a ARRIS DOCSIS 3.0 / PacketCable 2.0 Touchstone Telephony Gateway. MODEL: TG862G
This is what the modem’s event log says when the voice/ phone service goes out:

Date Time Event ID Description
7/26/2012 12:59 65527 SIP Registration Timeout
7/26/2012 12:59 65527 SIP Registration Timeout
7/26/2012 13:00 65527 SIP Registration Timeout
7/26/2012 13:01 65527 SIP Registration Timeout
7/26/2012 13:01 65527 SIP Registration Timeout
7/26/2012 13:03 65527 SIP Registration Timeout
7/26/2012 13:03 65527 SIP Registration Timeout
7/26/2012 13:03 65527 SIP Registration Timeout
7/26/2012 13:07 65527 SIP Registration Timeout
7/26/2012 13:07 65527 SIP Registration Timeout
7/26/2012 13:07 65527 SIP Registration Timeout
7/26/2012 13:12 65527 SIP Registration Timeout
7/26/2012 13:12 65527 SIP Registration Timeout
7/26/2012 13:12 65527 SIP Registration Timeout
7/26/2012 13:18 65527 SIP Registration Timeout
7/26/2012 13:18 65527 SIP Registration Timeout
7/26/2012 13:18 65527 SIP Registration Timeout
7/26/2012 13:23 65527 SIP Registration Timeout

Also I cannot find it on the log anymore but earlier I noticed something that said chi.il.comcast server was timing out or something. I cannot remember the exact details about that but it sounds like something in Chicago?



kara

@comcast.net

Re: Have to Reboot Modem or Voice Goes Out.

call techsupport.