I am on the 32m profile, and when we first got this profile they had to run a line quality test? It was probably over a year ago. Right after the test I remeber talking to the tech on site and we looked up my stats they were around 48,XXX max rate down and my line cap was 76ish. I didnt pay attention to the noise margin at the time.
Over time its getting worse and worse, a prem tech just left my residence and he says the line looks fine. I explained that its way worse than when it started and im having vpn issues and he kinda shrugged and said he cant put in a ticket it will get denied. I understand that my line might look "ok" so thats why im posting here.
Where did my 8k~ of downstream rate go.
Plus that 48k down was on the older RG, its my understanding these new rg's are even better yet I am still having issues.
I did get the tech to check the line at where it is before it comes into my house to make sure my home run is ok. The stats are pretty much identical he said.