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BlueArcher
Premium
join:2003-03-11
Nashville, TN

4 edits

24 Mbps package

Lexington KY 40511 here, just got off the phone with customer service, and they confirmed that 24 Mbps package is available to me. He called it the "Merge Flash 24" package I think. He stated that it is not official without a truck roll for a tech to confirm the line quality and speeds. The price is about $69 plus fees and taxes.. I used to have Green Streak service with only basic dial tone (unlimited inbound calls, $0.10/min outbound calls) and he said I will maintain that with the new package.

He stated my modem (Sagem Fast 1704) is compatible, which I am a little skeptical about, as I understood that Windstream was providing either bonded ADSL2+ (12+12) or some flavor of VDSL, both of which I thought required a new modem. I guess we will see how that turns out.

The order is supposed to be completed by 5:00 PM on 8/1

I will use this thread to describe the process and results
--
user formerly known as 'bsc'



BlueArcher
Premium
join:2003-03-11
Nashville, TN

I just want to point out that I find the $69 price to be pretty high considering I can get 30/3 cable modem for $60.00 /mo + fees. However, the Terms of Service are incredibly restrictive on cable Internet, and as a power user I like to be able to do whatever I want with my service. That is why I am a DSL fan to this day.

Plus Time Warner just bought the local Cable Co, and I don't hear good things about them.
--
user formerly known as 'bsc'


Furydeath

join:2010-06-03
reply to BlueArcher

Rather they get the OLD lines working so we can least get 6 Mbps before they even try to get up with the big boy's like comcast. xD



WinMrvi

@windstream.net
reply to BlueArcher

In my area there are a couple different packages. There is a 24/4 which is good up to 3500ft from C.O. on one cable pairs. The equipment for it is the Comtrend 5374. There is also a 24/2 which is good up to 6000ft from the C.O on two cable pairs. The equipment for it is the Comtrend 5600u Bonded. There is a 10/2 which is good up to 12000ft from the C.O on two cable pairs. This package uses the same equipment as the 24/2 package. The Comtrend 5374 is a good alternative for the 1704.


Xander

join:2012-04-12
London, KY
reply to BlueArcher

Wow, Blue that's great...but a bit pricey compared to Google fiber which is 70 bucks for 1GB down and 1GB up.

Yea,I just don't understand Windstreams pricing... :\


Maar

join:2009-04-09
Story, AR
Reviews:
·Windstream

said by Xander:

Wow, Blue that's great...but a bit pricey compared to Google fiber which is 70 bucks for 1GB down and 1GB up.

Yea,I just don't understand Windstreams pricing... :\

For what it is worth. Google's speed is not 1 Gigabyte (GB) up and down. It is 1 Gigabit (Gb / Gbit) up and down. 1 Gbit is equal to 125 megabytes (MB) Still blazing fast, but only 1/8th of the speed most people think it is.


BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to Furydeath

I respect the fact that many of you have line problems, but I really think we can do without every single person here chiming on how they should fix the other stuff before growing their speed tiers.

It is like saying that Ford can't release any more new models until they have every Ford previously sold in 100% working order. Just doesn't make any sense.
--
user formerly known as 'bsc'

Expand your moderator at work


BlueArcher
Premium
join:2003-03-11
Nashville, TN

1 edit
reply to Xander

Re: 24 Mbps package

Xander, While I agree with this to a point, it probably isn't a fair comparison since the product isn't available and when it is, it is only in two cities.

Plus Google makes boat loads of cash from ad revenue, so they don't have to care too much about whether they are in the red on this fiber deployment. Windstream's entire business is essentially telecom so they have to make money.

WS pricing still sucks for what it is though.

Also Maar is right, it is 1 Gb, not 1 GB, but that was probably an honest mistake. Every ISP and network hardware manufacturer rates throughput in bits, not bytes, so I don't think there is any confusion here.
--
user formerly known as 'bsc'



BlueArcher
Premium
join:2003-03-11
Nashville, TN

1 recommendation

reply to WinMrvi

said by WinMrvi :

In my area there are a couple different packages. There is a 24/4 which is good up to 3500ft from C.O. on one cable pairs. The equipment for it is the Comtrend 5374. There is also a 24/2 which is good up to 6000ft from the C.O on two cable pairs. The equipment for it is the Comtrend 5600u Bonded. There is a 10/2 which is good up to 12000ft from the C.O on two cable pairs. This package uses the same equipment as the 24/2 package. The Comtrend 5374 is a good alternative for the 1704.

Thanks, I thought that was the case.
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user formerly known as 'bsc'


BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to BlueArcher

In case anyone else on here tries to order a 24 Mbps package in the future, I just wanted to put this information out there. As of right now, there seems to be mass confusion in the Orders/Business Office (and sadly apparently the Tech Support group as well) about what modems are compatible with the service. I called back today to double check that the 1704 will work. In the Orders dept, the girl was not sure. She put me on hold to call Tech Supt. Got back to me and said Tech Supt confirmed that the 1704 will work with a 24 Mbps package.

Afterwards, I confirmed with Aaron on this board that a Comtrend 5600 (bonded ADSL2+) or 5374 (VDSL2) modem is required for the 24 Mbps. He firmly believes that the Service Tech that shows up at my house tomorrow should have one of these models with him to complete my setup.

Will post further updates tomorrow.
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user formerly known as 'bsc'


DarthPrime

join:2005-02-12

I need to check on this package again. I received an advertisement in my mail box around Jan that it was coming soon, but called and they said it was sent out too early. I asked a few weeks ago on Twitter, and was told 12 Mbps was still the fastest they offered in my area.

Anyway I have a fiber install, and use my own router (no Windstream modem)... So I assume all they would need to do is setup the 24 Mbps speed, like they did when I moved to 12 Mbps?



The Limit
Premium
join:2007-09-25
Greensboro, NC
kudos:2
Reviews:
·Windstream
reply to BlueArcher

Not to be OT here, but I'm not quite sure that I understand this logic. In my mind, I would want to make sure that my customers are getting what they pay for vs grossly oversubscribing areas and cherrypicking certain areas to remain "competitive". That's just me though.
--
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)


borisbadenov

join:2005-12-05
Barbourville, KY
reply to BlueArcher

I hope you choke on that 24 MB I'm just jealous



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to BlueArcher

I will get the confusion resolved with what type of modem gets used for 24m service. It may take awhile to trickle down through the ranks but I have the ball rolling now. Thank you for bringing it to my attention Blue.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

I have sent an email with the specifics of the various modems to the Business Office. Hopefully they will implement the information shortly.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


bcruze

join:2006-03-03
USA
reply to BlueArcher

reallly?! i'm fairly certain my NEW neighborhood the max is 10Mb...

lucky!



BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to BlueArcher

6:45 PM, no sign of any WS Tech, and my 12 Mb service is still working on my 1704 modem. My wife was here all day, so not sure what the deal is. We are headed out now, so I won't have time to call in to find out until tomorrow probably.
--
user formerly known as 'bsc'


borisbadenov

join:2005-12-05
Barbourville, KY

we have had WS techs said they come to the house and closed the ticket and not even been to our road before i do home they show up for you


sethf

join:2008-08-29
Danielsville, GA
reply to BlueArcher

BlueArcher, what upload speed will you be getting with this? I'd like to know what to expect in 20 years when Windstream finally buys the equipment to connect the fiber that has been run to my DSLAM.



BlueArcher
Premium
join:2003-03-11
Nashville, TN

said by sethf:

BlueArcher, what upload speed will you be getting with this? I'd like to know what to expect in 20 years when Windstream finally buys the equipment to connect the fiber that has been run to my DSLAM.

My understanding is that there are two options. If my line is close enough to the DSLAM to support it, option 1 is 24/4 VDSL2. If that is not possible due to line conditions or whatever other issues, it will be 24/2 bonded ADSL2+ pairs. Basically two 12/1 lines bonded together.
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user formerly known as 'bsc'

sethf

join:2008-08-29
Danielsville, GA

Are they really running both VDSL and ADSL2+ out of the same cabinet? I figured they'd just decide whether your DSLAM/VRAD would be VDSL or ADSL2+ (based on distance/density/etc) and only offer that. Aaron?



IowaMan
Premium
join:2008-08-21
Grinnell, IA
Reviews:
·Mediacom
reply to sethf

Your lucky to have 24Mbps, All Windstream did was around here is just gobble up IowaTelecom and did nothing for speed enhancements (and in fact DOWNGRADED PEOPLE) I'm pretty sure my line could have supported 15Mb under Iowatelecom (I'm 5100 feet from the CO) but all they said I could get is 12Mb.
So I have Mediacom for a year of "next to nothing" Internet 12Mb and with speedboost see speeds of close to 13Mb down and 2Mb up something I can't get from Windstream



BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to BlueArcher

Called in, and the automated voice says this exact quote:
"Order number XXXXXX has been completed. Order is expected to be completed by August 3rd." ???

Spoke to a rep after that and she said the order shows a due date of August 3rd and that it wasn't changed.

Perhaps I mis-heard the first time, but I am pretty sure they said Aug 1st. I will give them the benefit of the doubt on this one since I can't be 100% sure.
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user formerly known as 'bsc'



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

Blue - it may have been a simple miscommunication. With some of these upgrade orders (VDSL and Bonded) there are actually 2 separate orders that get created. The first to assign a new Pin(s)/Pair(s), and build a provisioning record usually happens first. The second is typically the actual installation order where the tech goes out and makes the physical connections, conditions the line, and installs the equipment in your home. It honestly seems like you might have got a newer CS Agent that just made a mistake reading the final order. I doubt you misheard, it was probably just a simple mistake on the part of whatever person you spoke too. I apologize for the inconvenience.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



BlueArcher
Premium
join:2003-03-11
Nashville, TN
reply to BlueArcher

8:30 PM 8/3, no sign of Windstream, no calls, still on 12 Mbps package.
--
user formerly known as 'bsc'



Skibity90

@windstream.net
reply to BlueArcher

I too was suppose to have a 24MBdown/4MBup connection set up today. The tech support agent told me the connection would be up and running today by midnight but I'm curious how that will work considering how I am still using a smaller residential connection until the 24MB is up and running.

Will the internet simply become faster suddenly or will I need to reset the router/modem? Or perhaps do a full factory reset on the router/modem so it configures itself for the new connection? How could it know to prioritize the new 24MB over the current 12MB connection? The agent was pretty vague about this and didn't seem to be very sure exactly how it would work.



BlueArcher
Premium
join:2003-03-11
Nashville, TN

Yeah that has been one of my major hang ups too. You definitely need a brand new modem if you are using a 4300 or 1704, so that is step 1. I still haven't had anyone but Aaron tell me this. No one on the phone seems to know how the upgrade will present itself to me.

I am on hold with WS right now. Called business office, they tell me the order was accepted and completed, and sent me to tech support/repair. Repair seems to have no idea what I am talking about and says there is no upgrade order shown on the account.


--
user formerly known as 'bsc'



BlueArcher
Premium
join:2003-03-11
Nashville, TN

Ok she came back and told me that 24 Mbps is not available in my area. I don't really know what that means, but I didn't see any point in arguing with her about it right now. I have been talking with Aaron via IM on here, and he has suggested otherwise. I am going to try to take this up through him on Monday.

A Really disappointing experience.
--
user formerly known as 'bsc'



Skibity90

@windstream.net
reply to BlueArcher

I asked the person I was talking with if I was going to need a new modem/router and he wasn't sure so he pulled a tech person into the call with us so I could ask. I was told the sagemcom fast 1704 would be fine. Now I'm worried I'll have to order a new one the the moment I find out my new connection is working