4 edits | 24 Mbps package Lexington KY 40511 here, just got off the phone with customer service, and they confirmed that 24 Mbps package is available to me. He called it the "Merge Flash 24" package I think. He stated that it is not official without a truck roll for a tech to confirm the line quality and speeds. The price is about $69 plus fees and taxes.. I used to have Green Streak service with only basic dial tone (unlimited inbound calls, $0.10/min outbound calls) and he said I will maintain that with the new package.
He stated my modem (Sagem Fast 1704) is compatible, which I am a little skeptical about, as I understood that Windstream was providing either bonded ADSL2+ (12+12) or some flavor of VDSL, both of which I thought required a new modem. I guess we will see how that turns out.
The order is supposed to be completed by 5:00 PM on 8/1
I will use this thread to describe the process and results 
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user formerly known as 'bsc' |
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| I just want to point out that I find the $69 price to be pretty high considering I can get 30/3 cable modem for $60.00 /mo + fees. However, the Terms of Service are incredibly restrictive on cable Internet, and as a power user I like to be able to do whatever I want with my service. That is why I am a DSL fan to this day.
Plus Time Warner just bought the local Cable Co, and I don't hear good things about them.
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user formerly known as 'bsc' |
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| reply to BlueArcher
Rather they get the OLD lines working so we can least get 6 Mbps before they even try to get up with the big boy's like comcast. xD |
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| reply to BlueArcher
In my area there are a couple different packages. There is a 24/4 which is good up to 3500ft from C.O. on one cable pairs. The equipment for it is the Comtrend 5374. There is also a 24/2 which is good up to 6000ft from the C.O on two cable pairs. The equipment for it is the Comtrend 5600u Bonded. There is a 10/2 which is good up to 12000ft from the C.O on two cable pairs. This package uses the same equipment as the 24/2 package. The Comtrend 5374 is a good alternative for the 1704. |
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Xander
join:2012-04-12
London, KY | reply to BlueArcher
Wow, Blue that's great...but a bit pricey compared to Google fiber which is 70 bucks for 1GB down and 1GB up.
Yea,I just don't understand Windstreams pricing... :\ |
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Maar
join:2009-04-09
Story, AR Reviews:
 ·Windstream
| said by Xander:Wow, Blue that's great...but a bit pricey compared to Google fiber which is 70 bucks for 1GB down and 1GB up.
Yea,I just don't understand Windstreams pricing... :\
For what it is worth. Google's speed is not 1 Gigabyte (GB) up and down. It is 1 Gigabit (Gb / Gbit) up and down. 1 Gbit is equal to 125 megabytes (MB) Still blazing fast, but only 1/8th of the speed most people think it is. |
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| reply to Furydeath
I respect the fact that many of you have line problems, but I really think we can do without every single person here chiming on how they should fix the other stuff before growing their speed tiers.
It is like saying that Ford can't release any more new models until they have every Ford previously sold in 100% working order. Just doesn't make any sense.
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user formerly known as 'bsc' |
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1 edit | reply to Xander
Re: 24 Mbps package Xander, While I agree with this to a point, it probably isn't a fair comparison since the product isn't available and when it is, it is only in two cities.
Plus Google makes boat loads of cash from ad revenue, so they don't have to care too much about whether they are in the red on this fiber deployment. Windstream's entire business is essentially telecom so they have to make money.
WS pricing still sucks for what it is though.
Also Maar is right, it is 1 Gb, not 1 GB, but that was probably an honest mistake. Every ISP and network hardware manufacturer rates throughput in bits, not bytes, so I don't think there is any confusion here.
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user formerly known as 'bsc' |
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| reply to WinMrvi
said by WinMrvi :In my area there are a couple different packages. There is a 24/4 which is good up to 3500ft from C.O. on one cable pairs. The equipment for it is the Comtrend 5374. There is also a 24/2 which is good up to 6000ft from the C.O on two cable pairs. The equipment for it is the Comtrend 5600u Bonded. There is a 10/2 which is good up to 12000ft from the C.O on two cable pairs. This package uses the same equipment as the 24/2 package. The Comtrend 5374 is a good alternative for the 1704.
Thanks, I thought that was the case.
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user formerly known as 'bsc' |
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| reply to BlueArcher
In case anyone else on here tries to order a 24 Mbps package in the future, I just wanted to put this information out there. As of right now, there seems to be mass confusion in the Orders/Business Office (and sadly apparently the Tech Support group as well) about what modems are compatible with the service. I called back today to double check that the 1704 will work. In the Orders dept, the girl was not sure. She put me on hold to call Tech Supt. Got back to me and said Tech Supt confirmed that the 1704 will work with a 24 Mbps package.
Afterwards, I confirmed with Aaron on this board that a Comtrend 5600 (bonded ADSL2+) or 5374 (VDSL2) modem is required for the 24 Mbps. He firmly believes that the Service Tech that shows up at my house tomorrow should have one of these models with him to complete my setup.
Will post further updates tomorrow.
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user formerly known as 'bsc' |
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| I need to check on this package again. I received an advertisement in my mail box around Jan that it was coming soon, but called and they said it was sent out too early. I asked a few weeks ago on Twitter, and was told 12 Mbps was still the fastest they offered in my area.
Anyway I have a fiber install, and use my own router (no Windstream modem)... So I assume all they would need to do is setup the 24 Mbps speed, like they did when I moved to 12 Mbps? |
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 The LimitPremium
join:2007-09-25
Greensboro, NC
kudos:2 | reply to BlueArcher
Not to be OT here, but I'm not quite sure that I understand this logic. In my mind, I would want to make sure that my customers are getting what they pay for vs grossly oversubscribing areas and cherrypicking certain areas to remain "competitive". That's just me though.
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"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010) |
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| reply to BlueArcher
I hope you choke on that 24 MB  I'm just jealous |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | reply to BlueArcher
I will get the confusion resolved with what type of modem gets used for 24m service. It may take awhile to trickle down through the ranks but I have the ball rolling now. Thank you for bringing it to my attention Blue.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | I have sent an email with the specifics of the various modems to the Business Office. Hopefully they will implement the information shortly.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| reply to BlueArcher
reallly?! i'm fairly certain my NEW neighborhood the max is 10Mb...
lucky! |
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| reply to BlueArcher
6:45 PM, no sign of any WS Tech, and my 12 Mb service is still working on my 1704 modem. My wife was here all day, so not sure what the deal is. We are headed out now, so I won't have time to call in to find out until tomorrow probably.
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user formerly known as 'bsc' |
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| we have had WS techs said they come to the house and closed the ticket and not even been to our road before i do home they show up for you |
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sethf
join:2008-08-29
Danielsville, GA | reply to BlueArcher
BlueArcher, what upload speed will you be getting with this? I'd like to know what to expect in 20 years when Windstream finally buys the equipment to connect the fiber that has been run to my DSLAM. |
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