Selected ISP Support > Windstream > 24 Mbps package

reply to sethf

Re: 24 Mbps package

Are they really running both VDSL and ADSL2+ out of the same cabinet? I figured they'd just decide whether your DSLAM/VRAD would be VDSL or ADSL2+ (based on distance/density/etc) and only offer that. Aaron?

reply to sethf
Your lucky to have 24Mbps, All Windstream did was around here is just gobble up IowaTelecom and did nothing for speed enhancements (and in fact DOWNGRADED PEOPLE) I'm pretty sure my line could have supported 15Mb under Iowatelecom (I'm 5100 feet from the CO) but all they said I could get is 12Mb.
So I have Mediacom for a year of "next to nothing" Internet 12Mb and with speedboost see speeds of close to 13Mb down and 2Mb up something I can't get from Windstream

reply to BlueArcher
Called in, and the automated voice says this exact quote:
"Order number XXXXXX has been completed. Order is expected to be completed by August 3rd." ???

Spoke to a rep after that and she said the order shows a due date of August 3rd and that it wasn't changed.

Perhaps I mis-heard the first time, but I am pretty sure they said Aug 1st. I will give them the benefit of the doubt on this one since I can't be 100% sure.
--
user formerly known as 'bsc'

Blue - it may have been a simple miscommunication. With some of these upgrade orders (VDSL and Bonded) there are actually 2 separate orders that get created. The first to assign a new Pin(s)/Pair(s), and build a provisioning record usually happens first. The second is typically the actual installation order where the tech goes out and makes the physical connections, conditions the line, and installs the equipment in your home. It honestly seems like you might have got a newer CS Agent that just made a mistake reading the final order. I doubt you misheard, it was probably just a simple mistake on the part of whatever person you spoke too. I apologize for the inconvenience.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

reply to BlueArcher
8:30 PM 8/3, no sign of Windstream, no calls, still on 12 Mbps package.
--
user formerly known as 'bsc'

reply to BlueArcher
I too was suppose to have a 24MBdown/4MBup connection set up today. The tech support agent told me the connection would be up and running today by midnight but I'm curious how that will work considering how I am still using a smaller residential connection until the 24MB is up and running.

Will the internet simply become faster suddenly or will I need to reset the router/modem? Or perhaps do a full factory reset on the router/modem so it configures itself for the new connection? How could it know to prioritize the new 24MB over the current 12MB connection? The agent was pretty vague about this and didn't seem to be very sure exactly how it would work.

Yeah that has been one of my major hang ups too. You definitely need a brand new modem if you are using a 4300 or 1704, so that is step 1. I still haven't had anyone but Aaron tell me this. No one on the phone seems to know how the upgrade will present itself to me.

I am on hold with WS right now. Called business office, they tell me the order was accepted and completed, and sent me to tech support/repair. Repair seems to have no idea what I am talking about and says there is no upgrade order shown on the account.


--
user formerly known as 'bsc'

Ok she came back and told me that 24 Mbps is not available in my area. I don't really know what that means, but I didn't see any point in arguing with her about it right now. I have been talking with Aaron via IM on here, and he has suggested otherwise. I am going to try to take this up through him on Monday.

A Really disappointing experience.
--
user formerly known as 'bsc'

reply to BlueArcher
I asked the person I was talking with if I was going to need a new modem/router and he wasn't sure so he pulled a tech person into the call with us so I could ask. I was told the sagemcom fast 1704 would be fine. Now I'm worried I'll have to order a new one the the moment I find out my new connection is working

Blue I haven't forgotten about you. I am waiting to get some answers from the Business Office. I will let you know what I come up with tomorrow AM.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Was there every any resolution to this?

Spoke with Aaron quite a bit in PM and he tried to work it out on the back end, but nothing came of it. Which I understand and I am ok with. He was going the extra mile and it just didn't pan out.

The bottom line is that 24 Mbps is available in the area, but currently they are only set up to offer it on business lines. They are currently in the process of documenting their networks/updating all the provisioning records in order to launch the service for residential accounts. At this time I have not heard a timeline for that to be completed, and I don't really know if this is information Windstream can or will release.

So that's pretty much it.. some confusion in the business office with availability caused them to put it through even though I wasn't eligible. And what appears to be no way for engineering to communicate the status in the field back to them in a timely fashion, so they have no way to let me know there is an issue with the order until I call back about it after the missed due date. The process seems broken, but what can I really do about it besides keep waiting?
--
user formerly known as 'bsc'

I was told something similar when I asked at the local Windstream office a few weeks ago. Its available for business, and they are working on it for residential customers. They told me they hoped it would be ready Q4 of this year.

reply to BlueArcher
Bringing this thread back to life. I am on the phone with ordering right now trying to figure out the 24 Mb package status. So far so good, but we will see what happens.

Although they are suggesting that I have to actually buy the new Comtrend modems. No rebates available. This is disappointing.

Edit: $120 for the Comtrend modem. Ouch!!!
$59.99 for 24/4 Solo package (equivalent to Greenstreak). This is the VDSL2 package for me and not the Gbond

Edit2: Field tech is required to come in the home and install the modem. No self install possible. (maybe this is just because it is a brand new service?)

Edit3: I haven't done it yet, so it may not be possible. If I were anyone else reading this, I would look into prices on buying your own VDSL2 modem for less than $120.
»www.comtrend.com/links/86$product.htm

Edit4: my due date is 11/20 and I have to be home between 8 and 5

--
user formerly known as 'bsc'

sounds like a deal, i pay 64.00 i think for 3mb and .5mb.. and i dont even get 1/8 of my speeds..

congrats !

reply to BlueArcher
I may have to call next week. I wonder if they will still need to send a tech out for a fiber installation since I only use my personal router (no Windstream modem/router)?

I am not familiar with Windstream's fiber deploys (I mean I am aware of them, just not sure what gear they are using) but I would assume that they just have to reprovision the speed. Doesn't seem like it would require even a truck roll to do it. Then again, I always had the understanding that fiber customers could receive 24 Mbps since forever ago when Windstream started doing fiber. That's what I heard some years ago at least.

--
user formerly known as 'bsc'

I saw told I should be able to get up to 24 Mbps when I moved here in 2007, but at that time I could only get 3 Mbps. I gradually got upgraded to 12 Mbps during 2008 (first 6, then 12).

Anyway the only equipment I have is the ONT outside, and battery backup in the garage. I can use whatever router I want, which is nice. However they do supply a standard wireless G Linksys router. I guess if they had to change anything it might be the ONT, but I don't see why... I'll give them a call.

Do you happen to know the price of the 24 Mbps package with unlimited phone?