said by DrData:
What's your deal? Honestly, I find is sad that you feel the need to try an discredit me, a former client and bash a competitor like Clear publicly while representing bright house.
The reboot issue was never fully resolved. I initially thought it was when they replaced the modem and was very happy about that as posted, but the issue came back a few days later. I actually found a bug in your modems that involves GRE and told your tech about it. Clearly nothing was done about it.
I have asked several questions over the years in the forums, and the new private forum.
VOIP works just fine. Outgoing was choppy from time-to-time with bright house and it's not with Clear.
Dr. Data if you were still having problems your thread is/was always open to post back a status which unfortunately you didn't. I would have addressed any concerns you had immediately just like I did on your original request.
The reason I responded to your reviiew tonight is simply due to several conerns you raised that aren't exactly as you stated. Your post history is visible for everyone to see and you essentially said that we (I) did not help you when in fact I have helped you every time you reached out to me with an issue where I could be of assistance. In the one instance where I couldn't I referred you directly to the folks that could be of most assistance.
You have asked a total of two questions in our direct forums since they were opened both of which were addressed (one to your total satisfaction from our standpoint based on your respose and because you never once reported back continued issues). Your last and only public post in our forums in the last 180 days was on 6/21/12 when you posted an opinion of the service. Since it wasn't in the form of a question or request for assistance it was left alone for others to contribute to.
Our modems have no known issues with GRE as you called it nor would it be appropriate to tell your tech about it as it's likely he wouldn't know what you referring to as this is not his field of expertise. Technical concerns such as this should have been directed here where you have a resource in me that is more than willing and eager to assist you and since I work directly with our engineering folks it would have received immediate attention.
The issues with using Clear for VOIP is due to their inconsistent datarate inherent in their technology (you can't get around it). I did substantial testing on this product and you may have noticed they no longer offer their VOIP service for this very reason. You may not know this but when they initially rolled out their service in Florida it was an option. Latency, Jitter and very low QoS impacted the service greatly and it was discontinued. If by lucky chance you are having successful results using MagicJack over Clear I'm happy for you and wish nothing but the best. Should things change in that level of service and it doesn't work out by all means please let me know as we would love to have you back.
Wishing you all the best....--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~