said by DrData:
I was told to call in and that's what I posted in the review concerning the online support. Just because I had one good interaction doesnt make up for the bad as you are trying to portray. Whom ever it was couldnt take 2 minutes to help me out and that cost you a loyal client.
Clear has obviously improved since your testing in 2010.
Clear can't fix the issues inherent in the technology (that being it's wireless) that are the primary reasons for its failure in VOIP for most people and certainly by the technical numbers if you look at them. Go to the following link and run that test...post back the SID you used for the test so I can review the results and share them with you. That will tell me everything I need to know and what you should know...primarily the MOS score.
As for the interaction issue with the rep why didn't you let me know this happened to you DrData? I have always responded to your concerns when I could help you. When have you ever see me turn down the concerns of our customers especially as it applies to the quality of service you receive....NEVER Dr. Data.
If you had a negative experience with one of our folks I want to know about it and I could and would have made sure that the situation was resolved to you satisfaction if at all possible BUT you didn't contact me...you made no attempt. You have my phone number, my email address and you certainly could have contacted me here. I am not exactly the hardest to person to get in touch with...quite the contrary in fact.
And let us not overlook the issue with your review of the support you have received here because honestly anyone can click on your profile and see all your posts Dr. Data. The facts clearly show otherwise. Anyway I have to run...will be looking for your reply with the SID you used for the test and I will post your entire test results here. The MOS score does not lie...and I seriously doubt you will score very high....I will be very happy for you if you do...but I'm not holding high hopes.
"Online direct support is so-so.. They are of no help with billing questions." (your newly edited review I guess)
Dr. Data our support here is not to replace CARE or Sales in your region. It's designed to assist with highly technical or service related issues or issues involving the interfacing of our products with third party devices. You were told that up front. We already have an ecare department that can assist as well if you want to use online services only. The link below will take you there...
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~