 brandonSome truth included in this post.Premium
join:2003-03-31
Hurley, MS | reply to brandon
Re: Switching to mediacom today. What to expect? Continuing to follow up on this post as my experience with Mediacom continues.
Last Monday evening I had my first outage (I've had the service for just over a month now). It lasted from around 2pm to 2am. I called in around 3pm to see what was going on. They didn't have an ETA on the outage, confirmed it wasn't scheduled maintenance, and told me the earliest they actually couldn't confirm when they could send out a tech to fix it because the computer was returning no available dates or times in our area. The CSR said she was going to have the local supervisor contact me sometime within the next 24 hours in order to set up a date to fix the service.
So I was given an indefinite problem, with an indefinite solution, from an indefinite tech, at an indefinite time in the future. After I made it fairly clear that this wouldn't be satisfactory, I was offered a credit of one week's service. I figured I wouldn't push the issue, so I accepted and waited.
The tech never called or showed up on premises, but I happened to wake up very early that morning (around 2am) and the service had been restored, so I was only down for about 12 hours and got a week's worth of credit. Thought that was pretty reasonable, and the next day a CSR did call to confirm that service had been restored. |
