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DrData
Premium
join:2004-12-31
Longwood, FL
Reviews:
·Bright House
reply to BHNtechXpert

Re: Since you brought up Clear in your review

Here we go again.. you're twisting things trying to redirect the issue from a recent support request to past support requests. The last response I received was to call in, instead of giving me the info requested and that is the issue I posted about. The issue is not past responses or past support from you as you are attempting to portray.

Something that happened 6 months ago has no relation to the recent incident I’m posting about. Nice try though.


DrData
Premium
join:2004-12-31
Longwood, FL
Reviews:
·Bright House

The canned response...

"Please contact customer care or sales for this request. Also take your personal information out of your last post. We will never ask for your personal information online. Thank you."

You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:139

said by DrData:

The canned response...

"Please contact customer care or sales for this request. Also take your personal information out of your last post. We will never ask for your personal information online. Thank you."

You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums.

Thank you. I didn't notice that it was there. It will be removed immediately. That however was not a canned response.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:139
reply to DrData

said by DrData:

The canned response...
You should remove the option to select "billing" in the post section if you're not providing billing support in the direct forums.

Done...
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

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