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AtomicVGZ
join:2011-10-03
Orleans, ON

AtomicVGZ

Member

[Cable] Disconnection issues with DCM475

Is this a common problem? For the past month the modem has been resetting itself multiple times a day every couple hours. This isn't the first time this has happened, the exact same thing was happening 6 months ago but resolved itself.

Help?
decx
Premium Member
join:2002-06-07
Vancouver, BC

decx

Premium Member

Is your modem running the problematic STAC.02.08 firmware?
AtomicVGZ
join:2011-10-03
Orleans, ON

AtomicVGZ

Member

said by decx:

Is your modem running the problematic STAC.02.08 firmware?

Just checked, it is indeed.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

said by AtomicVGZ:

said by decx:

Is your modem running the problematic STAC.02.08 firmware?

Just checked, it is indeed.

You should post in the »/forum ··· avdirect forum.

Martin

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

1 edit

Teddy Boom to AtomicVGZ

Premium Member

to AtomicVGZ
Your issue may not be firmware related, but the STAC.02.08 firmware is causing trouble in some areas. Best to start troubleshooting by trading modems with somebody who has the newer firmware or approved firmware on some other modem model. If the problem stays in your house even on a different modem, you can be pretty sure it is the line at fault at not the modem or firmware.

If your modem is still under warranty from Teksavvy, they'll get you updated, contact them directly. If your modem is from Teksavvy, but no longer under warranty, they may be willing to help in those cases as well. If you bought from a third party, upgrading firmware will be a problem.

In general, cable modem firmware is not end user upgradable.