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AtomicVGZ

join:2011-10-03
Orleans, ON

[Cable] Disconnection issues with DCM475

Is this a common problem? For the past month the modem has been resetting itself multiple times a day every couple hours. This isn't the first time this has happened, the exact same thing was happening 6 months ago but resolved itself.

Help?


decx
Premium
join:2002-06-07
Vancouver, BC

Is your modem running the problematic STAC.02.08 firmware?


AtomicVGZ

join:2011-10-03
Orleans, ON

said by decx:

Is your modem running the problematic STAC.02.08 firmware?

Just checked, it is indeed.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

said by AtomicVGZ:

said by decx:

Is your modem running the problematic STAC.02.08 firmware?

Just checked, it is indeed.

You should post in the »TekSavvy Direct forum.

Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21

1 edit
reply to AtomicVGZ

Your issue may not be firmware related, but the STAC.02.08 firmware is causing trouble in some areas. Best to start troubleshooting by trading modems with somebody who has the newer firmware or approved firmware on some other modem model. If the problem stays in your house even on a different modem, you can be pretty sure it is the line at fault at not the modem or firmware.

If your modem is still under warranty from Teksavvy, they'll get you updated, contact them directly. If your modem is from Teksavvy, but no longer under warranty, they may be willing to help in those cases as well. If you bought from a third party, upgrading firmware will be a problem.

In general, cable modem firmware is not end user upgradable.
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