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gar187er
I DID this for a living
join:2006-06-24
Seattle, WA

gar187er to iansltx

Member

to iansltx

Re: [Bill] Can't downgrade over chat

you can call comcast 24x7....now whether or not you get a NA CAE is another story....but the phone number doesnt shut down.
iansltx
join:2007-02-19
Austin, TX

iansltx

Member

The offices for downgrade/disconnect are closed part of the day though. That's what I'm talking about.

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt

Premium Member

Unfortunately cost controls have undesirable side effects.
They used to have a skeleton staff through part of the night but with hold times exceeding most peoples patience limits it seems better to be fully staffed 16-20 hours a day, then half-assed 24/7.