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These Are The Good Ol' Days.
GTA Canada
·Bell Fibe
reply to sm5w2

Re: How to get Bell to fix problems with POTS line?

Many times what I will do is "replace something" on a frequent trouble like this. I would replace the outside wire or "drop" on spec or the cable pair...something that I know could cause the trouble. Hopefully doing so will fix the trouble but it is always guess work on where the trouble might be. When it is in the buried service wire, changing the pair or splitting the pair might be the only way to go...otherwise now is the best time to dig up the ground, before the frost sets in. The trouble has to be "proven" first...located exactly before action can be taken. Some techs will give a customer their cell number so they can call them directly and try to come over as soon as the trouble reappears...tough call.
My Canada includes Quebec.
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.