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ames

@mchsi.com

[IA] KCCI and WHO Pixelating

I've been having pixelation issues with WHO-HD (813) and KCCI-HD (808) as well as the WHO subchannels (113 and 114) on digital. Is this a known issue or is it just on my end? I have just moved into a new apartment, and those channels come in sometimes but not others.

Also, the regular SD channels for WHO (13) and KCCI (8) come in just fine.


IowaMan
Premium
join:2008-08-21
Grinnell, IA
Reviews:
·Mediacom
808 and 813 Are fine same with 113 and 114

You may want to check (You'll probably have to ask the Office manager to go with you to the "Lockbox" where all of the splits are located. You MAY have an old splitter or RG5.9 somewhere that needs to be removed.

Do you have Internet or just TV?

Nexis

join:2002-04-29
USA
most of the time the "lock box" is actually locked, or should be anyway. Call in and setup an appt. to have it checked out.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to ames
I do now show any issues with these channels at the headend. If you would like to send me an IM with your phone number or account number I can schedule a trouble call to have this looked at.


ames

@mchsi.com
reply to IowaMan
Both internet and cable TV.


ames

@mchsi.com
It was working perfectly this afternoon around 3, and now I get nothing but a ref code of S0a00.

Will be messaging you Chad.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Sent you an IM