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djrobsd

join:2002-01-24
San Diego, CA

$150 u-verse internet installation charge

Hi,

I was wondering if anyone knew how to get AT&T to waive this charge? I have no interest in cable or phone, just want internet, but $150 seems a little steep especially since my building is pre-wired for U-Verse service. The cable company does self-install on internet for FREE, so I'm not quite sure why they feel the need to charge so much. I understand there may be more involved, but since I live in a brand new building that is pre-wired for U-Verse, my guess is that it's not going to be too involved.

Let me know if anyone has any ideas how to get AT&T to reduce, or waive the install, or at least give a promotion card back.



removed
Premium,VIP
join:2002-02-08
Houston, TX
kudos:38

Order TV service and cancel it the second month in. I've used that trick a few times and have had no trouble at all - you'll just drop off the STBs at the UPS store and that'll be the end of it.
--
irc.removed.us - #dslr



Forosnai

join:2011-09-30
kudos:2
reply to djrobsd

Your new building may have Uverse pre-wired as fiber to the premise. In that scenario, you can't do a self install because the fiber termination point will have to be installed in your home and ATT only leases the ONT ready modems.


cramer
Premium
join:2007-04-10
Raleigh, NC
kudos:8
reply to djrobsd

Various methods... call and complain, order TV and then cancel it, order a lower (self-installable) plan and upgrade after it's running, order by phone or in person at an AT&T store, etc.



Althlon

@sbcglobal.net
reply to djrobsd

I went in person to the local AT&T store and ordered it there. The rep took care of all the extra charges for me on the spot.

I have the 3600HGV and the 12/1.5 connection. The total cost to me was $0.00 for the install and equipment.


djrobsd

join:2002-01-24
San Diego, CA
reply to Forosnai

No free lunch for me this time, but since I am transfering my service from my old location, the guy was kind enough to give me the promotional pricing ($18 off per month) for the next year, so I come out ahead.. Thank god.

Looks like I'll be getting a new modem, maybe I'll sell my old one in the market place.


reno1217

join:2011-05-01
reply to djrobsd

the way i got away with the install charge is i got the 6mbps plan (only plan they will allow a self install on) as soon as it went live upgraded to a higher plan and no install charges!


botp

join:1999-10-02
Chicago, IL

With the 6 self install plan, is there still an equipment fee?



ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:2
Reviews:
·Time Warner Cable

said by botp:

With the 6 self install plan, is there still an equipment fee?

If you order internet-only online, the 3600 modem fee is $100.

If I were ordering first time, I'd go into the store as recommended above, and see what they could do for you.

eugeneua

join:2004-09-11
Atlanta, GA
reply to djrobsd

I called the sales and was offered 24 mbit service @55/month with free modem and free install. Price is guaranteed for two years.

Have not gotten the first bill, but I have the sales transaction pretty well documented, so AT&T will have to stick to what was promised.