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DSMdude

join:2012-06-30
Kitchener, ON
reply to Teddy Boom

Re: Upgrading Firmware on Thompson DCM475

This boggles the mind. You buy a device they fully support, then something on the network changes which requires a simple firmware update and because its past the warranty period you're SOL? I guess thats one advantage of renting but there's no excuse for this. If Rogers wont assist in getting a firmware update sent then at the least they should be replacing your modem. Is it worth losing a customer over? Really??