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llort

@rogers.com
reply to sm5w2

Re: How to get Bell to fix problems with POTS line?

Look, this is not rocket science we're dealing with here. The OP described the plant as being aerial fed to buried service wire, so if the techs that came before didn't find any trouble they should of changed either the feeder, distribution, or buried service wire pair (or place a temp). If they didn't do anything then obviously the trouble will never get fixed or identified. A NID should be installed and the client can check for dial tone/static and prove if the trouble is inside the house or outside when the trouble occurs. If they have ndt or static when they plug a set into the nid then borrow a known good set from someone just to be absolutely sure there is indeed trouble outside and not trouble with the set.


Anonymuss

@rogers.com
Buried wire in an aerial environment for cosmetic reasons is considered CPE, and is the customers responsibility, so let's get a NID on that pole!


llort

@rogers.com
said by Anonymuss :

Buried wire in an aerial environment for cosmetic reasons is considered CPE, and is the customers responsibility, so let's get a NID on that pole!

What's next? Customers hooking up extension cords and inside wire to the pole? No. The NID must be grounded and the only pratical way to ground a pole mounted nid would be to install a grounding rod but no tech is going to do that. They will just replace the bsw and finish the job.