said by falken98:Looks like Insight takes a "The more you cancel, the more you save!" approach. I have talked to various CSRs and they all tell me the only way to save is to cancel my service for 30 days or more. If I cancel cable and internet and sign back up after 30 days I will save $29/mo, if I cancel just internet and sign back up I will save $15/mo.
I am ok with cancelling for a month to save $348 a year, but it seems like a bad business move on their part. I am more than willing to sign another 1 year contract, but they want me to cancel service for 30 days first. Do they really think this is a good business move?
They tell me they can rebundle my account but that will only save me $8/mo.
Pre-TWC, Insight would allow you to reverse back to new customer pricing for a 1 time fee of $25. I'm not sure how things are working under TW.
Heck, I did just that last year and just received my rate increase postcard in the mail last week. I can already tell you a difference between TW and Insight in that respect. On the previous postcards I've received, it was always clearly stated how much per month my rate was going to go up. On this new postcard, post TWC? Nothing. It will be interesting to see what my new rate is going to be. I'm hanging on by a thread. DirecTV is calling me.