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FiosTV1080I

join:2010-09-06
united state

[IMG] Limited Guide Data

I have very limited Guide data on the guide and I rebooted the set top boxes and the router and after 1 minute, it still is very limited after I did those steps in rebooting each device. Why is this happening and things I need to do otherwise to troubleshoot?


PJL

join:2008-07-24
Long Beach, CA
kudos:2

Perform an STB autocorrection from the STB itself.


FiosTV1080I

join:2010-09-06
united state

I did that as well and the samthing happens after the reboot was finished.


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

Sounds like a Moca issue. What does the LAN Coax light on your router look like? Solid green = good, flashing green = could be better, no light = bad.


xocsucram

join:2008-10-02
reply to FiosTV1080I

this sounds like the same issue i had when i first switched to Ethernet and didnt have the STBs connected thru my own router to recieve guide data

press the Menu button > Settings > System Info

if it doesnt say that the STB's Network Status is Online then u have an issue with your setup or something on verizon's end

if you're using ethernet you have to make sure the fios router which should have coax running to each STB from it, is still getting internet from your other router, just connect a ethernet cable thru one of its LAN (not WAN/internet) port from a LAN port on your main router and you're router will assign IPs to the STBs and everything should work fine. you dont have to change any settings in the Fios router, just disable the wireless to be safe.

if you get everything thru the standard coax connection then you need to call up verizon and they'll probably give you the "unplug everything for 10 seconds" routine and send out replacements for everything which probably wont actually fix anything till they get a higher tier tech to look at it and fix the obvious issue on their end


FiosTV1080I

join:2010-09-06
united state
reply to kes601

It is a Solid Green on LAN Coax.


FiosTV1080I

join:2010-09-06
united state
reply to xocsucram

It says Network Status: Online on System Information. What else could it be ?


aguen
Premium
join:2003-07-16
Grants Pass, OR
kudos:2

On that same "System Info" screen, it should say how many days of guide info it currently has, also, what model STB is this?


FiosTV1080I

join:2010-09-06
united state

The guide days is 4 at the current moment and the STB is QIP-7100-P1.


FiosTV1080I

join:2010-09-06
united state
reply to aguen

What other steps should be done ?


PJL

join:2008-07-24
Long Beach, CA
kudos:2

said by FiosTV1080I:

What other steps should be done ?

What happens when you're in the guide screen and you fast forward button to the right past the four days your is showing?

FiosTV1080I

join:2010-09-06
united state

It says No program name on every single channel.


PJL

join:2008-07-24
Long Beach, CA
kudos:2

said by FiosTV1080I:

It says No program name on every single channel.

I would report this to Verizon. If the guide data isn't in the STB memory for days beyound those that are showing, it should download more data to about 10 days worth. It sounds like you've done everything you should try.

FiosTV1080I

join:2010-09-06
united state

Do you think I need a replacement Actiontec? Or could be something else along the lines?


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

Call in to Customer Support. You've done all the troubleshooting you can do on your end short of rebooting the ONT.


FiosTV1080I

join:2010-09-06
united state

I was told that 3 days of guide data is normal but it always was 10 days from what I remember, I think I got a rep who didn't know what they were talking about.


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

3 edits

4 days download at boot time, but it should download the other 6 10 after that.

Edit -- changed 6 to 10 days, as it should download 14 total days.


crgauth

join:2004-05-18
Glen Burnie, MD
kudos:1

I can usually see 14 days (today plus 13 more). Usually has to download when you scroll out past 10 days or so.


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2
reply to FiosTV1080I

Just curious, do widgets and VOD work on the box?


FiosTV1080I

join:2010-09-06
united state

It works sometimes and other times I get a troubleshooting message to reboot STB. It's a pain


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

I'd say it is a MOCA issue even though the router would suggest otherwise.


FiosTV1080I

join:2010-09-06
united state

How do I fix this MOCA issue ?


kes601

join:2007-04-14
Virginia Beach, VA
kudos:2

Get Vz to send a tech or try tracing back to all your splitters and try disconnecting / reconnecting the coax. Also look at the ONT and disconnect / reconnect coax there.