I just called & cancelled.
They first offered me a $9.99 / 200 minute plan to stay. "No, thanks."
They then offered me a $9.99 "Unlimited" plan to stay. "No, thanks."
He said "I see you've been a customer for almost 4 years, is something wrong with the service?" ... The service is great. Reliable, great call quality. I've had *zero* issues over the years. Except for call block.
Even AT&T will block calls (for $5 a month). Why can't Vonage?
I made sure to tell the guy several times "you're making a note as to why I'm cancelling, right? I want CALL BLOCK. I want to BLOCK numbers. Make sure you're writing this down, okay?"
I've signed up with VoIP.ms (but may not use them). I didn't even bother trying to transfer my home phone number.
I just purchased an OBi100 (»www.amazon.com/OBi100-Telephone- ··· 04LO098O
), and have a dial tone at home now with my Google Voice number.
I told family a few weeks back not to call the house number. I give it out to the utility companies, our bank, etc. They're the ones that end up giving the number out. Now I can block them through Google's interface!