Here is a transcript of my Live Chat with "Nancy" (Yeah right) from LightIntheBox (also Miniinthebox). The chat transcript speaks for itself. LOL!
info: Please wait for a site operator to respond. In some occasions, our operators are chating with 8 to 10 customers at the same time. You may have to wait half a minute for a reply. Thanks for your patience.
info: You are now chatting with 'Nancy'
Nancy: Welcome to Lightinthebox.com! How may I assist you today? (Please be noted that this chat is for presales issue only)
Nancy: hi Jonathan
Jonathan: Are you guys associated with Mininthebox?
Nancy: yes, we are
Jonathan: OK. Well. I just called the (845) number in Florida and the guy who answered the phone was very unprofessional. He didn't say "Minibox in his answering of phone and when I asked whether I was calling Minibox, he said, "SURE!"
Nancy: he is fake
Nancy: we have no hotline
Nancy: we are based in China also
Jonathan: well. I purchased a product online through Mininthebox and it is past the 20 day mark and have not received it. I was sent a tracking number but have no way of tracking since I don't know which shipping provider was used. I can't login to my account. Very frustrating. The domain name I purchased the lighter was »www.miniinthebox.com/
Nancy: Sorry for the trouble caused. I will try my best to help you although my authority is limited within pre-sales.
Nancy: Let me guide you to contact customer service team on our site step by step RIGHT NOW, they are in charge of after sales issues. So they can help you solve your problem ASAP. Is this ok for you?
Jonathan: Yes, please.
Nancy: Please follow the steps:
Nancy: 1. Please click "My Orders" to sign in your account
Nancy: 2. Click your order number or "view details"
Nancy: 3 Then you will get into your order detail page. In this page you will find a link of"ask about customs duties" in blue color just under the shipping address
Nancy: 4. Please click on the link to fill in the blank with all your requests and inquires in details.
Nancy: Please don't forget to click Next to Submit and Confirm the ticket.thanks
Jonathan: Ok. I can't login to my account.
Nancy: you can apply a new one to log in
Jonathan: I have tried that but can't login because I am using the same email address.
Nancy: i mean you can apply a new password to log in
Jonathan: I tried that too but the new password doesn't work!!!
Jonathan: This feels like a scam.
Nancy: can you tell me your email and new password plz?
Nancy: i will help you try
Jonathan: [Removed email]
Nancy: thank you
Nancy: Hang on a second please. I will check for you right now.
Nancy: i am so sorry it is now valid
Nancy: i have applied a new one for you
Nancy: it has been sent to your mail
Nancy: kindly check it plz
Jonathan: Nothing in my inbox. Can't you just tell me pasword now?
Nancy: i am so sorry it is sent by system not us
Nancy: i cannot check it
Jonathan: Got email. New passowrd doesn't work. You guys are good. This scam is very smooth. Thank god I din't spend a lot of mooney.
Nancy: it will work
Nancy: can you forward the mail you got plz?
Nancy: i will help you check the reason
Nancy: thank you
Jonathan: just sent
Nancy: thank you
Nancy: one sec plz
Nancy: this is your new password
Nancy: you can click this link and log in now
Jonathan: This is bullshit. It doesn't work.
Nancy: i have logged in to your account
Nancy: it is wrok
Nancy: are you trying in mini site?
Jonathan: NO IT DOES NOT WORK!!!
Jonathan: I just clicked on the link you sent me.
Jonathan: If you are on the site, then tell me what item I purchased.
Nancy: Cost: USD $ 8.19
Nancy: ORDER NUMBER: 1301292103546529
Jonathan: Not sure what to say. I can't login to the account on my end. If this isn't a scam then at best you guys have not so good customer service
Nancy: it may caused by your browser
Jonathan: Why can't I live chat with someone who isn't in pre-sales?
Nancy: you may change to another one and try
Jonathan: I have tried multiple browers.
Nancy: really sorry for that
Nancy: maybe you can try it later
Nancy: i am so sorry i am really not sure the reason
Nancy: since i have checked, it is normal on our side
Jonathan: ok. whatever you say. i will have to chalk this one up to a learning experience. by the way, there are tons of google search results that say you guys are a scam. You're good at what you do. You are good at scammiing people. Not something I would be very proud of but at least you are very good at something. probably the best I have seen. congratulations.
Jonathan: gagdets galore?
Nancy: we are really sorry for any trouble
Nancy: but we will not cheat any customers
Jonathan: LOL!!! Have a great life!!!