Topic 'Re: [TIVO] Here comes the copy protection bit (letter)' in forum 'Verizon FIOS TV' - dslreports.com

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 04 Sep 2012 10:30:36 EDT

JohnC posted : Ditto for me. Adam was able to get my cable cards working on my Tivo HD XL first try. This was after 3 hours of frustration on the phone with a CSR.

Thanks Adam!

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 23 Aug 2012 21:25:47 EDT

DGGSLF posted : Thanks! Adam from the direct forum was very helpful and got it to work. Hopefully you guys do knowledge shares so the other techs can learn from this experience. :-)

Thanks again!!

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 23 Aug 2012 09:26:56 EDT

DGGSLF posted : Well I posted in the direct forum, per your suggestion but still no response. I do see a lot of activity on the forum but no response yet to my issue, which has all the details and trouble ticket numbers etc.

Guess I'll give it a couple of days and then open another ticket with 800-Verizon if still no takers. :-(

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 21 Aug 2012 21:31:45 EDT

DGGSLF posted : Thanks. I just did.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 21 Aug 2012 17:14:54 EDT

aaronwt posted : Does Simulcrypt have anything to do with the issue? For older devices they were not going to get an update to support it.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 21 Aug 2012 17:03:47 EDT

nycdave posted : Verizon can't fix a possible compatibility issue with an 8 year old TV. If the Sharp can't recognize an M-card, you are stuck with an S-card that may not be able to properly activate for the TV - that's why you can't get HBO/Cinemax to work on the Sharp.

Post in the VZ Direct forum for additional support.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 21 Aug 2012 17:02:26 EDT

Zero posted :

said by DGGSLF:

Why would the M Card work on the Sony TV but not the original S Card that had to be swapped out?

My best guess would be that it has to do with the firmware version that is loaded onto the CableCARD itself. A newer firmware version on the M-Card compared to an older firmware version on the S-Card could possibly be updated to a newer copy protection specification that's required for the decoding of copy protected content on HBO/Cinemax.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 21 Aug 2012 16:51:16 EDT

DGGSLF posted : So I had another troubleshooting session with tech support on Sunday night when they called the house to see if my problem receiveing HBO and Cinemax was resolved. After a half hour, the young lady agreed to send a technician out with M Cards, since she thought the S Card could be the problem. Give this lady a raise!! :-)

Anyway, a tech showed up yesterday and didn't know why he was there. He had no cards on the truck, so I knew this was a waste of time. He calls the depot and after his lead guy told him that CableCARDS were no longer supported, I knew it was time to see what my next move should be. He left my house and half hour later, I received a text saying my ticket was closed, though nothing was done. Some service!

This morning I went to the Verizon store and swapped the S Card from my Sony TV for an M Card. I called the activition line and after talking to a live person for 15 minutes, I now have my HBO and Cinemax channels back on the Sony. BTW, I tried the M Card on the Sharp TV and it would not even recognize that a card was plugged in, so it looks like only an S Card will work for that TV which is eight years old.

This tells me that lack of support for simulcrypt may not be the issue after all. The fact that an M Card works for the Sony TV which is seven years old, tells me that Verizon needs to figure out how to provision the other TV using S Card.

Why would the M Card work on the Sony TV but not the original S Card that had to be swapped out?

I now need to open another ticket to focus on just the Sharp which can only support an S Card.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 15 Aug 2012 18:57:23 EDT

aaronwt posted :

said by cheezmo:

I have Tivo HD's which transfer rather than stream. So I can't record on one and watch on the other.

said by Thinkdiff:

Streaming is allowed, which is why the TiVo Premier can also stream CCI flagged content to other TiVos.

Transferring (if a local copy is stored on the receiving device) is not allowed.

Correct. You need to use TiVo Premieres to stream

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 15 Aug 2012 18:47:17 EDT

cheezmo posted : I have Tivo HD's which transfer rather than stream. So I can't record on one and watch on the other.

said by Thinkdiff:

Streaming is allowed, which is why the TiVo Premier can also stream CCI flagged content to other TiVos.

Transferring (if a local copy is stored on the receiving device) is not allowed.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 14 Aug 2012 15:11:26 EDT

Thinkdiff posted : Streaming is allowed, which is why the TiVo Premier can also stream CCI flagged content to other TiVos.

Transferring (if a local copy is stored on the receiving device) is not allowed.
--
University of Southern California - Fight On!

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 14 Aug 2012 12:44:47 EDT

anon posted : Not sure how this effects me yet ,but just curious doe the directv MRV dvr let them stream their preminmun channels to other dvrs in the house? I guess i should ask this question at DBSTALK.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 14 Aug 2012 07:32:52 EDT

birdfeedr posted :

said by 09129800:

said by cheezmo:

Time to unsubscribe from HBO and Cinemax.

I won't be renewing my HBO or Cinemax either. Pirated copies of HBO shows don't have any DRM.

Don't wait for renewal, vote with your wallet NOW! There's no penalty of ETF for canceling a premium subscription. You could get HBO for a day by subscribing today and canceling tomorrow.

Unless, of course, you're on a free 3 month trial. ;)

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 14 Aug 2012 00:42:27 EDT

09129800 posted :

said by cheezmo:

Time to unsubscribe from HBO and Cinemax.

If HBO's plan with this was to encourage piracy of their content then they've certainly succeeded.

I won't be renewing my HBO or Cinemax either. Pirated copies of HBO shows don't have any DRM.

I don't see why I should be expected to pay money for such heavily locked down copies of content.

Re: [TIVO] Here comes the copy protection bit (letter)

Mon, 13 Aug 2012 23:17:11 EDT

cheezmo posted : Time to unsubscribe from HBO and Cinemax.

Re: [TIVO] Here comes the copy protection bit (letter)

Sun, 12 Aug 2012 23:57:31 EDT

aaronwt posted :

said by Grover8:

I can confirm that HBO and Cinemax are now being flagged. I had to get my two cetons reactivated to watch it again. The recorded file will not play on another pc nor be edited or exported.

Good luck everyone. Verizon is now like the rest.

Well not exactly like the rest. Only HBO and Cinemax are flagged. The other Premium channels can still be transferred without issue. With some of the other cable companies those are flagged as well.

Re: [TIVO] Here comes the copy protection bit (letter)

Sun, 12 Aug 2012 16:43:43 EDT

Grover8 posted : I can confirm that HBO and Cinemax are now being flagged. I had to get my two cetons reactivated to watch it again. The recorded file will not play on another pc nor be edited or exported.

Good luck everyone. Verizon is now like the rest.

Re: [TIVO] Here comes the copy protection bit (letter)

Sun, 12 Aug 2012 11:46:36 EDT

DGGSLF posted : Well, as I suspected would happen, my CableCARD equipped TVs can no longer tune to any of the HBO or Cinemax channels. This is after spending several hours on the phone with Verizon in early July when I received my letter. Three calls and replacement cards have still not resolved my issues.

I guess it's time for another call to tech support but I'm not too optimistc they'll be able to resolve it, as I'm not sure my older TVs support Simulcrypt, which I guess is in use in MA due to the mixed Motorola/Cisco boxes in this VHO.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 16:21:48 EDT

Kingscup posted :

said by 09129800:

Which is exactly my point - when you're in a VHO where you got lucky that someone at Verizon forgot to flip the CCI switch then it's a dumb idea to announce

Verizon has always done things with their in VHO's in phases like adding new channels. It can take a week or two to add a channel to each VHO. This is no different. Verizon isn't just going to forget to "flip a switch."

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 16:13:35 EDT

UnnDunn posted :

said by 09129800:

Which is exactly my point - when you're in a VHO where you got lucky that someone at Verizon forgot to flip the CCI switch then it's a dumb idea to announce that information.

There's no "getting lucky" about it. You can bet HBO has people all over the country checking to make sure VZ has added the CCI flag as mandated.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 16:11:44 EDT

09129800 posted :

said by nycdave:

Hmm, let's see - Verizon sent out a letter stating certain premium channels will have copy protection enabled after a specific date. 'Certain' providers want Verizon to start enforcing the CCI flag to help protect content.

Which is exactly my point - when you're in a VHO where you got lucky that someone at Verizon forgot to flip the CCI switch then it's a dumb idea to announce that information.

Keep it secret! Keep it safe!

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 16:01:04 EDT

nycdave posted : Hmm, let's see - Verizon sent out a letter stating certain premium channels will have copy protection enabled after a specific date. 'Certain' providers want Verizon to start enforcing the CCI flag to help protect content. Verizon isn't doing anything outside what their carriage agreement states. And Verizon isn't 'encrypting' anything - they are just enforcing the CCI flag that the provider sends.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 15:59:50 EDT

icemannyr1 posted : I doubt Verizon is going to forget to turn the copy protection on.

Even with the setting still at 0X00 the HBO and Cinemax channels can not be recorded via FireWire to a computer so the change to 0X02 does not make a big difference.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 15:14:33 EDT

09129800 posted : Can someone explain to me why you would announce on a public forum (which I'm sure Verizon has assigned a "social media" employee to keep an eye on) that your VHO doesn't yet have the copy once flag on HBO?

Do you want Verizon to encrypt your HBO?

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 09:21:14 EDT

aaronwt posted :

said by icemannyr1:

HBO on VHO7 is CCI 0x002.
Non premium channels that are 0x00 have not changed.

It's the same here, in VHO4, for Cinemax.

Although everything is still fine here for Epix, Showtime, TMC, and Starz which was expected. I don't have HBO though but if Cinemax is restricted then HBO will be too.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 07:56:25 EDT

HenryFarpolo posted : HBO is not protected here yet.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 08 Aug 2012 00:42:21 EDT

icemannyr1 posted : HBO on VHO7 is CCI 0x002.
Non premium channels that are 0x00 have not changed.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 07 Aug 2012 20:28:04 EDT

Zero posted : It has begun...

Beginning today here in VHO8 the Cinemax channels are showing CCI flags of Copy Once (0x02). I can't verify HBO, since I'm not subscribed, but it should be copy protected too now.

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 02 Aug 2012 14:50:16 EDT

nycdave posted : Well that post is wrong - this is only for HBO/Cinemax channels....

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 02 Aug 2012 14:48:34 EDT

thorhtpc posted : »www.avsforum.com/t/1421843/help-···22263910

According to this post on the AVSForum they have implemented the copy-once flag in New York on all of the premium and various non-premium channels. I thought sure that someone would mention it here when it happened. It would be nice to get a list of all of the channels affected.

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 02 Aug 2012 08:06:04 EDT

aaronwt posted : Nothing here either. Literally. Now that my services have been down for 109 hours since FIOS botched my upgrade to the 150/65 tier.(well the TV has been out for the last two days-phone and internet has been down 109 hours)

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 01 Aug 2012 23:25:27 EDT

wmcbrine posted : Nothing here yet either.

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 01 Aug 2012 19:17:04 EDT

thorhtpc posted : So are any of the channels copy protected yet?

Out here in California everything is still in the clear.

Re: Utter Frustration

Mon, 30 Jul 2012 11:56:11 EDT

TheOtherPete posted : I'm still being charged $2.99 per cable card

Re: Utter Frustration

Fri, 27 Jul 2012 15:18:04 EDT

aaronwt posted :

said by Onedollar:

I dont ever remember cable cards being 2.99, even 2 years ago. Always been 3.99. Am i wrong?

I used to have eight cable cards when I had my Series 3 TiVos. I paid $23.92 a month for all of them.

Re: Utter Frustration

Fri, 27 Jul 2012 12:44:17 EDT

nycdave posted : Many years ago they were $2.99 each....

Re: Utter Frustration

Fri, 27 Jul 2012 11:51:15 EDT

Onedollar posted : I dont ever remember cable cards being 2.99, even 2 years ago. Always been 3.99. Am i wrong?

Re: Utter Frustration

Fri, 27 Jul 2012 11:39:18 EDT

ursa9999 posted : Update: After getting my replacement cable cards authorized, what I feared came true. My bill reflected them at $3.99/mo. I had been under a 24 mo. contract that had them at $2.99/mo. So yet another call to VZ, and I am told I will get a 'valued customer discount' back to $2.99/mo for the remainder of my contract. So, all told it only took 5 phone calls and many hours to get this all straightened out.

Re: [TIVO] Here comes the copy protection bit (letter)

Thu, 26 Jul 2012 17:06:45 EDT

shark2k posted : Thanks you two, appreciate the answer. Just got my mobo and memory today. Now just waiting on the CPU, SSD, PSU, case and tuner card. Then I get to be a part of this issue :D.

-Shark2k

Re: [TIVO] Here comes the copy protection bit (letter)

Wed, 25 Jul 2012 02:00:33 EDT

Zero posted : I picked up my last 2 CableCARDs from the local FiOS store so I didn't have to pay the stupid flat rate shipping fee - it's pretty bad when the shipping fee for a tiny $4/mo card is $10.

Both my cards were activated instore so when I went to do the self-install online they "actived" almost instantly. Of course this meant that they arn't paired to the devices they're in (even though in the self-install you enter all the data required for pairing). I'm just going to play the wait and see game come the beginning of August if the cards give me trouble on the affected premium channels. If problems do occur it can't hurt to ask for a credit to lower the bill considering the double rate increases this year...

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 24 Jul 2012 23:44:38 EDT

wmcbrine posted : Yes, you can get them from the store.

Re: [TIVO] Here comes the copy protection bit (letter)

Tue, 24 Jul 2012 21:04:44 EDT

shark2k posted : I don't wanna start a new thread so I'll just put it in here. Can you get Cablecards from the FiOS stores or do you need to order them via phone or online? Ordered components for a HTPC with the Ceton Tuner card (been planning this for a while, finally gave in) and am obviously going to need a Cablecard.

Thanks,

-Shark2k

Re: [TIVO] Here comes the copy protection bit (letter)

Sat, 21 Jul 2012 01:46:21 EDT

Cogdis posted : I got lucky and got someone who'd dealt with cabecards before. He deactivated my cards, asked me for the host and data numbers for each card, and then reactivated them one by one. I was shocked at how easy and fast it was.

Verizon just needs to make step by step instructions available to tech support so there's no confusion.

Re: Utter Frustration

Fri, 20 Jul 2012 19:38:52 EDT

ursa9999 posted : Finally got my 4 TIVO cable cards authorized and paired and can now see CH 131. After 3 phone calls and a VZ decision to send me 4 new cards (1 of which was bad so they sent me another), I activated them using VZ in Home Agent. They were activated and I could view regular TV but no CH 131. As a last resort I used the chat function and actually got someone who I worked with for 4 hours and got all CC's working properly. In total I spent over 7 hours on the phone and Chat. It shouldn't be this hard. BTW, I found that when the agents tell you to check CH 131 they often don't wait long enough as it took mine a good 5 minutes after they said to check before they worked.

Hopefully this is the last of the CC saga.

Ursa...

Re: Utter Frustration

Tue, 10 Jul 2012 16:02:12 EDT

elefante72 posted : Go onto chat and have them reactivate the card. Mine was flaky bigtime after that headend glitch a few months ago. Once they do that you should see this in the log:

20120615-08:14:58 CableCARD: M-CARD reset
20120615-08:15:03 CableCARD: Motorola card (0000:0265)
20120615-08:15:03 CableCARD: authentication status: authentication in progress
20120615-08:15:03 CableCARD: authentication status: authentication success, activation success

I wouldn't waste much time on this, because if you see channels out after the 31st just call them up and ask for credits..

I hear rumors it's only premium at this point, so if they go out then you really can squeal.

Re: Utter Frustration

Mon, 09 Jul 2012 22:09:40 EDT

Shady Bimmer posted : I had ordered a new CC for my HD HomeRun Prime late last year and successfully activated via the online process at that time. My CC did report that it successfully authenticated and activated on each power up of the HDHRP so I didn't expect any issue now. Unfortunately after receiving the letter from VZ, I figured why don't I check channel 131 as instructed. . .and to my dismay I got a message that I was not subscribed to that channel. Upon checking my CC status again I find that it is no longer activated (paired). When attempting to follow the VZ instructions, the automated system indicates my card is already activated and I need to be redirected to an actual person for further action. After over an hour and a half of trying different steps VZ was still unable to activate my CC. I was told that according to a 3rd-level engineer this is expected and sometime before the 31st a signal will be sent to properly activate my CC and I need to wait until after that date to confirm this.

Even if you previously had a successful activation previously it is probably prudent to verify your CC is still properly paired before the end of the month. Some simple searching shows I am not alone in this problem unfortunately :(

I am not holding my breath, but we do still have a few weeks. I plan to next post in the VZ Direct forum here with the ticket number from my call to see if that helps.

Re: [TIVO] Here comes the copy protection bit (letter)

Mon, 09 Jul 2012 14:23:17 EDT

nowayout posted : Folks having problems should consider sending a private message to the @verizonsupport twitter team. I've found them to actually be better than the people running scripted phone support. Send them all the cablecard info they'll need (Host, Data, and CC IDs) and see what happens. Can't hurt to try.

Re: Utter Frustration

Mon, 09 Jul 2012 12:56:05 EDT

aaronwt posted :

said by ursa9999:

2 phone calls and 4 hours later on the phone with Verizon I still have no joy in getting my CC's fixed. I'll spare the details of how unaware they are of this process but needless to say it's very frustrating. My last call got the issue elevated and I wait breathlessly for a phone call in 24 hrs to see if the issue has been resolved by the man behind the curtain. I have an S3 TIVO and was activated very early on as service was enabled in our town. Did I say frustrating?...!!
If anyone has any magic phone numbers or other incantations that might help I appreciate it.

Ursa

I had my cards activated years ago as well. But for me, the pairing process for three TiVos was completed in under five minutes using the automated phone application.

Utter Frustration

Mon, 09 Jul 2012 12:49:44 EDT

ursa9999 posted : 2 phone calls and 4 hours later on the phone with Verizon I still have no joy in getting my CC's fixed. I'll spare the details of how unaware they are of this process but needless to say it's very frustrating. My last call got the issue elevated and I wait breathlessly for a phone call in 24 hrs to see if the issue has been resolved by the man behind the curtain. I have an S3 TIVO and was activated very early on as service was enabled in our town. Did I say frustrating?...!!
If anyone has any magic phone numbers or other incantations that might help I appreciate it.

Ursa