| [Windsor] More modem resets 1)What, specifically, is your issue?
Cable modem randomly restarts. Seems to be more of an issue when downloading and gaming.
a) Is there a specific time that this issue is most prevalent?
Not able to test during day, however does occur at night.
b) How long has this issue been going on? (days, weeks, months etc)
3 months
2) Do you have cable TV? If so, is there any reception degradation..what channels?
Yes, and yes. Freezing, pixelation, loss of audio
3) Have you contacted customer support about this problem? If so, what did they say?
Yes second time tonite, first time contact support and scheduled service call, second time tonite and again a service call was scheduled.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
Replaced modem
Replaced ethernet cables
Reloaded OS
Wired directly to computer
Disconnect VOIP
Load testing to see if i could cause problems.
5) Info about you:
a) What city are you in?
Windsor, Ontario
b) What is your operating system?
Windows 7
c) What is your home network setup? Provide details.
Cable Modem > Switch > VoIP
> Firewall > Switch > Wireless AP and Computers.
d) If you have more than one computer, is the problem occuring on all other machines?
No other machines except for cellular phones and other wireless devices
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Yes I have removed the firewall from the equation
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
»/pingtest/7323···/2927755
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
No Speed Issues
c) Latency: Traceroutes traceroutes traceroutes. Pings too.
Tracing route to www.activeaero.com [204.12.103.65]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms m0n0wall.local [192.168.0.1]
2 8 ms 8 ms 7 ms 10.88.128.1
3 14 ms 15 ms 15 ms d226-4-105.home.cgocable.net [24.226.4.105]
4 18 ms 15 ms 15 ms d226-6-130.home.cgocable.net [24.226.6.130]
5 19 ms 15 ms 16 ms xe-2-2-0.tor10.ip4.tinet.net [77.67.69.237]
6 36 ms 35 ms 35 ms xe-1-3-0.phi10.ip4.tinet.net [89.149.181.177]
7 36 ms 41 ms 36 ms hosting-com-gw.ip4.tinet.net [216.221.157.118]
8 40 ms 39 ms 46 ms core2-ten-2-1.nwrk1.hostmysite.net [67.59.145.37
]
9 36 ms 38 ms 38 ms shared2.dc3.hostmysite.net [67.59.145.20]
10 36 ms 35 ms 37 ms sh-edge.dc3.hostmysite.net [67.59.145.54]
11 39 ms 37 ms 37 ms bvillehoops.com [204.12.103.65]
Trace complete.
Tracing route to google.com [74.125.226.0]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms m0n0wall.local [192.168.0.1]
2 7 ms 7 ms 7 ms 10.88.128.1
3 20 ms 11 ms 23 ms d226-4-201.home.cgocable.net [24.226.4.201]
4 16 ms 15 ms 16 ms d226-6-137.home.cgocable.net [24.226.6.137]
5 15 ms 15 ms 15 ms 74.125.49.133
6 15 ms 15 ms 15 ms 216.239.47.114
7 34 ms 33 ms 34 ms 216.239.46.170
8 39 ms 41 ms 39 ms 72.14.239.93
9 47 ms 45 ms 66 ms 72.14.235.12
10 46 ms 46 ms 46 ms 209.85.252.25
11 * * * Request timed out.
12 46 ms 45 ms 45 ms yyz06s05-in-f0.1e100.net [74.125.226.0]
Tracing route to platinumequity.com [174.143.45.70]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms m0n0wall.local [192.168.0.1]
2 9 ms 8 ms 7 ms 10.88.128.1
3 17 ms 15 ms 15 ms d226-4-221.home.cgocable.net [24.226.4.221]
4 17 ms 19 ms 19 ms d226-6-130.home.cgocable.net [24.226.6.130]
5 15 ms 15 ms 15 ms 64.34.137.61
6 26 ms 27 ms 25 ms 10ge.xe-2-0-0.chi-eqx-dis-1.peer1.net [216.187.1
14.37]
7 54 ms 55 ms 53 ms 10ge-ten1-1-0.dal-eqx-xe2-1.peer1.net [216.187.1
24.73]
8 54 ms 53 ms 52 ms eq-dfw.rackspace.net [206.223.118.7]
9 57 ms 58 ms 53 ms coreb.dfw1.rackspace.net [74.205.108.56]
10 56 ms 55 ms 63 ms core7.dfw1.rackspace.net [74.205.108.31]
11 57 ms 54 ms 53 ms aggr931a-1-core7.dfw1.rackspace.net [98.129.84.1
55]
12 54 ms 54 ms 53 ms 174.143.45.70
Pinging platinumequity.com [174.143.45.70] with 32 bytes of data:
Reply from 174.143.45.70: bytes=32 time=53ms TTL=53
Reply from 174.143.45.70: bytes=32 time=55ms TTL=53
Reply from 174.143.45.70: bytes=32 time=53ms TTL=53
Reply from 174.143.45.70: bytes=32 time=54ms TTL=53
Ping statistics for 174.143.45.70:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 55ms, Average = 53ms
Pinging a867.g.akamai.net [24.226.16.73] with 32 bytes of data:
Reply from 24.226.16.73: bytes=32 time=14ms TTL=61
Reply from 24.226.16.73: bytes=32 time=13ms TTL=61
Reply from 24.226.16.73: bytes=32 time=15ms TTL=61
Reply from 24.226.16.73: bytes=32 time=15ms TTL=61
Ping statistics for 24.226.16.73:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 15ms, Average = 14ms
Pinging e128.b.akamaiedge.net [96.7.200.154] with 32 bytes of data:
Reply from 96.7.200.154: bytes=32 time=15ms TTL=59
Reply from 96.7.200.154: bytes=32 time=15ms TTL=59
Reply from 96.7.200.154: bytes=32 time=15ms TTL=59
Reply from 96.7.200.154: bytes=32 time=15ms TTL=59
Ping statistics for 96.7.200.154:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms |
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| Sorry for being absent guys, pretty crazy couple of weeks.
If you want to PM me your modem MAC, I can take a look. |
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Reviews:
 ·Cogeco Cable
| I like to contribute whenever I see something that stands out as "he didn't try this or this", but in this case it looks like he tried quite a lot. I've seen specific brands of routers that caused modem resets (there's a nefarious D-Link that can do it) but he tried straight to PC and still had the issue... |
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| No D-link in this setup. I personally have a dislike for anything linksys or dlink. I have all netgear equipment and am starting to think about replacing it. I open to recommendations and links. |
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| reply to averagecdn
Is there any sort of underlying communication is occuring between cogeco and the modem. |
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rik555
join:2012-02-16
Windsor, ON Reviews:
 ·Start Communicat..
| reply to averagecdn
this may be off interest ?
Just the other day I wanted to verify that we could get Acanac Cable Internet in Windsor, and instead I got an email from Acanac basically saying that they cannot accept any new customers at this time due to severe "network congestion" in Windsor ... ?
So, since Acanac offers "Unlimited" dl'ing now in Windsor, I guess a few dozen Acanac user's have managed to bring Windsor Cogeco/Cable bandwidth down to it's knees -LoL.
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