Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. We will follow up with you via email about your request for refund. Since you already have a Customer Service ticket open, please follow the link »www.lightinthebox.com/index.php?···t_center
to check the progress of your request.
Though we do not have Live Chat system, we do try our best to answer every requests from our customers.