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NatchEngel2

join:2011-04-16
reply to NightOwl2

Re: [TW] earthlink cable setup confusion?

I spent 2 hours on the phone going back and forth between Earthlink and Time Warner, as I was still capped at getting standard 10mbps speed. They were blaming each other. I reset my modem multiple times with no difference.

It was finally resolved, but I'm capped at 15mbps / 2 upload. They said I'm capped at that because 20mbps is reserved for direct Time Warner customers only... oh well. I'm glad I got that extra upload though.