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Sober
Just Say No
Premium
join:2003-02-24
Crack House

[Rave] Samsung Warranty

So my Galaxy Nexus fell out my pocket on a roller coaster, and was completely smashed because I didn't have it in my otter box.

The screen was completely smashed and it wouldn't turn on. I got onto their website and in minutes had filed a claim to get it fixed for only $70 bucks shipped both ways. I looked into fixing myself and the repair part goes for way more than $70 so I am thankful for that.

Original Problem:
TECHNICAL INQUIRY - COSMETIC/ANTENNA - HANDSET PHYSICAL DAMAGE - STD FEE

Problem found:
LCD DAMAGED - ABUSE - WILL NOT CHARGE - PROCESS PART REPLACEMENT

Solution:
REPLACED LCD - REPLACED TOUCHPANEL - REPLACED COMPONENT - REPLACED COSMETIC

It has shipped today, and I should have it in two days. All in around 7 day total turn around, I am very impressed.

Thanks Samsung!
--
How can the life of such a man
Be in the palm of some fools hand?
To see him obviously framed
Couldnt help but make me feel ashamed to live in a land
Where justice is a game.



Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8

$70 for a screen, touchpanel, and case replacement?



AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1

wait till they asses the damage and determine it is out of warranty



Sober
Just Say No
Premium
join:2003-02-24
Crack House
reply to Gbcue

said by Gbcue:

$70 for a screen, touchpanel, and case replacement?

Yes, it was really smashed. The screens on ebay are 150, so it seems fair. They paid for shipping both ways also.


PhoenixAZ
Get A Mac
Premium
join:2004-01-04
Phoenix, AZ
kudos:1
reply to Sober

Post pictures of the phone when you get it, I want to see if it looks like a new phone


Secyurityet
Premium
join:2012-01-07
untied state
reply to AVD

said by AVD:

wait till they asses the damage and determine it is out of warranty

I'm guessing the replacement will be a refurb'd model...