dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
18229
share rss forum feed


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to Stephan_S

Re: Rogers New Ultimate Package

Support calls coming ... I have a 150Mbps package but only get 95 Mbps, what's wrong? Or worse, I have a 150 Mbps package and only get 9.5 Mbps?

100BaseT
10BaseT

Sir, you need Gig-E ethernet to get those speeds.



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable

said by sbrook:

Support calls coming ... I have a 150Mbps package but only get 95 Mbps, what's wrong? Or worse, I have a 150 Mbps package and only get 9.5 Mbps?

100BaseT
10BaseT

Sir, you need Gig-E ethernet to get those speeds.


What is GigE Mr.Tech Support agent sir?


Breadwinka

@rogers.com

Pretty sure he means you need a gigabit Ethernet card older ones only support 100mbs and not 1000mbs so you max out at 100.


aereolis

join:2003-06-12
Brampton, ON
reply to scubascythan

said by scubascythan:

250GB limit at 75Mbps means you reach your cap at full speeds in approximately 7 and a half hours.

So now you can do that in under 4 hours. Yay?

3 hours 47 minutes 32 seconds provided no speedboost and you fully get 150 mbit the whole time (yeah right... ) 18.75 megabytes/second
--
Hello


Canuck

@rogers.com
reply to Stephan_S

When I first moved to Stouffville I was told about this package back in April but then after purchasing it was discovered it wasn't available here yet. I was told that it would automatically update to 10mbps upload when the upgrade happened in the area.

I'll give support a call but wanted to know if anyone has heard if it has come north to Stouffville. (thought I read a post here that said they got it in (new ultimate) Richmond Hill)

I've started seeing the download spike to 90-130s (normally around 60-95's) but not change in the upload yet.

Thanks



Canuck

@rogers.com

Just to confirm. Stouffville has been upgraded. I just got off the phone with sales and I should be at 75/10 now.. even though I am seeing 100+ on the download. I haven't checked to see the new upload yet.

Thanks for the tip about calling Sales right away. It was quick painless and actually enjoyable. He put me on hold came back and told be he had to change the product code appropriately.



elitefx

join:2011-02-14
London, ON
kudos:2

Just posted on Rogers Homepage for the 150/10 tier which replaces the 75/2 tier:

For the Ultimate Internet tier, available download speeds, upload speeds, and the monthly service fee vary depending on your area. In select areas, upload and download speeds are up to 10Mbps and up to 150Mbps accordingly at $122.99/mo. Call 1-800-913-0047 to verify availability in your area. Otherwise, upload and download speeds are up to 2 Mbps and up to 75 Mbps accordingly at $99.99/mo.


sdin

join:2012-09-10

It didn't replace the 75/2, it's still available in call centers. The new tier is also rebranded as Ultimate Plus according to agents.



elitefx

join:2011-02-14
London, ON
kudos:2

2 edits

said by sdin:

It didn't replace the 75/2, it's still available in call centers. The new tier is also rebranded as Ultimate Plus according to agents.

not according to the updated Rogers HiSpeed package page.....unless of course, the agents are admitting the webpage is a pack of lies........... »www.rogers.com/web/Rogers.portal···_HISPEED
said by Rogers :

Full Details

Offers available for a limited time and subject to change without notice.

† Speeds may vary with Internet traffic, server or other factors. Also see the Acceptable Use Policy at rogers.com/terms. Modem set-up: the system is configured to maximum modem capabilities within Rogers own network.

†† In some areas, Rogers manages upstream peer-to-peer (P2P) file sharing applications speed to a maximum of 80 kbps per customer for Rogers Hi-Speed Internet (delivered over cable). This policy is maintained at all times. For information on Rogers Internet traffic management practices and Legal Disclosure click here.

††† Usage allowances apply on a monthly basis and vary by tier of service. Charges apply for additional use beyond the monthly usage allowance associated with your tier of service. For details, visit rogers.com/keepingpace.

1. Taxes and a $14.95 one-time activation fee apply. Internet modem purchase or monthly rental required.

2. For the Ultimate Internet tier, available download speeds, upload speeds, and the monthly service fee vary depending on your area. In select areas, upload and download speeds are up to 10Mbps and up to 150Mbps accordingly at $122.99/mo. Call 1-800-913-0047 to verify availability in your area. Otherwise, upload and download speeds are up to 2 Mbps and up to 75 Mbps accordingly at $99.99/mo.



wicked13

join:2009-10-18
reply to Stephan_S

Just wanted to post and say that the new ultimate tier is available for Brampton, my location. I am in the bramalea area about 3KM from the Rogers building on Dixie rd.



polbox

join:2002-05-28
poland

1 edit
reply to Stephan_S

Click for full size
This is the speed i get
I am at Mavis and Queensway


elitefx

join:2011-02-14
London, ON
kudos:2

When you think about it, 10.04mbps upstream is really only 1.25 MB/s. Pretty lousy deal for $122.99/month. If it was actually 10MB/s up then that would be something to compliment Rogers on.

Trust Rogers to make it look like they've achieved something when they've achieved nothing really..........



polbox

join:2002-05-28
poland

just check my bill online say $99.99/mo I got Ultimate I upgrade from Express plus to Ultimate in August but my price is still 99.99.mo

So i think the new price only applies to for new people signing up.



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

said by polbox:

just check my bill online say $99.99/mo I got Ultimate I upgrade from Express plus to Ultimate in August but my price is still 99.99.mo

So i think the new price only applies to for new people signing up.

Thanks for letting us know. In which case since I should be eligable for the new tier I'll probably call in sooner rather than later.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by mlerner:

said by polbox:

just check my bill online say $99.99/mo I got Ultimate I upgrade from Express plus to Ultimate in August but my price is still 99.99.mo

So i think the new price only applies to for new people signing up.

Thanks for letting us know. In which case since I should be eligable for the new tier I'll probably call in sooner rather than later.

i can also confirm the bill on my end remained $99 and we're not upgraded to the 150/10 automatically

wicked13

join:2009-10-18
reply to polbox

Really? Did you call in and ask them to upgrade your tier to the "new ultimate" or just "ultimate"? I thought the new prices was for everyone.



elitefx

join:2011-02-14
London, ON
kudos:2

3 edits
reply to Tx

Rogers is just playing friggin' games with your heads. As soon as the new tier is OFFICIALLY online your bills will jump like anyone elses to $122.99

If it's advertised at $122.99 then Rogers will get their $122.99 from you one way or the other and claim you were getting a "special trial offer price" or your package price was "grandfathered" temporarily or any number of the usual BS stunts Rogers pulls to cover up one of their underhanded billing errors/changes/modifications etc.

Thankfully, I wasn't born yesterday..............Geez guys, we are talking ROGERS here...

And furthermore, half of Ontario is still humping along on the old speeds, tiers, network etc. Nothing has changed for us except some of us have 8x4 powered channels, nothing more, nothing less. Same ole same ole.........

I mean, 10 years from now when you're all with a different ISP getting 100/50 MEGABYTES PER SECOND for $60 a month, you're going to look back shaking your head, and saying "I can't believe Rogers nailed me for $122.99/month for 1.25MB/s upstream and I fell for it"



Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by elitefx:

Rogers is just playing friggin' games with your heads. As soon as the new tier is OFFICIALLY online your bills will jump like anyone elses to $122.99

If it's advertised at $122.99 then Rogers will get their $122.99 from you one way or the other and claim you were getting a "special trial offer price" or your package price was "grandfathered" temporarily or any number of the usual BS stunts Rogers pulls to cover up one of their underhanded billing errors/changes/modifications etc.

Thankfully, I wasn't born yesterday..............Geez guys, we are talking ROGERS here...

And furthermore, half of Ontario is still humping along on the old speeds, tiers, network etc. Nothing has changed for us except some of us have 8x4 powered channels, nothing more, nothing less. Same ole same ole.........

I mean, 10 years from now when you're all with a different ISP getting 100/50 MEGABYTES PER SECOND for $60 a month, you're going to look back shaking your head, and saying "I can't believe Rogers nailed me for $122.99/month for 1.25MB/s upstream and I fell for it"

We've been on Rogers ultimate plan now for 8 months on a 2 year (NON-CONTRACT) plan 50% off for 24 months. So i'm paying $47 a month for my easy 100 meg line i get. Though Rogers are scum, sometimes a good deal comes around your own hatred cannot deny.

Sorry i'm not in the business of spending more money to move away from a company. Who ever offers me a better deal i go with. 250 gig sucks but we manage it each month with no issues between netflix, gaming, downloads and my business we hit just under 240 a month.

These days Rogers each time i call because i have home monitoring i get directly employed Rogers techs to my home be it internet, tv or home monitoring issues. When i call i never wait longer than 10 minutes on hold for someone and they are all english speaking (not overseas)

Rogers sucks in several ways if not almost all, but when you strike a good promo you go with it.

Stability is also key for me. A must have.


elitefx

join:2011-02-14
London, ON
kudos:2

said by Tx:

......and my business.....So i'm paying $47 a month......

You obviously have a tactical advantage to use as leverage a lot of us don't enjoy. Glad to hear somebody shook the Rogers tree and got what they were looking for.

If we all were paying $47 for the tier and tech service you receive I'm sure Rogers would have a million more customers and would be a top rated ISP.

Unfortunately................


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by elitefx:

said by Tx:

......and my business.....So i'm paying $47 a month......

You obviously have a tactical advantage to use as leverage a lot of us don't enjoy. Glad to hear somebody shook the Rogers tree and got what they were looking for.

If we all were paying $47 for the tier and tech service you receive I'm sure Rogers would have a million more customers and would be a top rated ISP.

Unfortunately................

You are right about shaking the tree lol... just have to try hard enough and you get a good deal...


Yeloman

@74.198.9.x
reply to Stephan_S

I just switched to the 75mbps ultimate and I'm getting 18mbps (sometimes even lower.

I had Extreme plus and it never went that low. Is there something I'm missing?? I tried resetting the modem but still the same.

Does anyone know if the Ajax area can support the ultimate package? That speed is ridiculous!



anon2342

@rogers.com

What router are you using?


stlouis1

join:2012-11-06
reply to Stephan_S

I'm rather frustrated right now. I'm In Kanata, ON, and called them when my internet went down on the weekend. Apparently there was an outage in my area and it came back online about an hour after I got off the phone.

While I was on the line though, I had them transfer me to find out if the new 150/10 ultimate plan was available in my area, which they said it was. So considering I use remote access a lot, and the upload would significantly improve that experience, we upgraded our plan as of sunday when our billing cycle renewed.

I've spent just about every night on the phone with them so far this week, and I'm still only getting this




A friend of mine in the area is getting the same results. the last he called them, they said it's not available in this area. So why on earth are they selling something they're not ready to offer if that's the case.

I'm posting here in hopes that someone else may be having the same experience.

Anzio

join:2008-11-22
Innisfil, ON

CSR's that don't know any better. Did you try a hard reset on the modem? Maybe you'd need to change channels.



jasmo34

join:2008-03-20
London, ON

1 edit
reply to Breadwinka

said by Breadwinka :

Pretty sure he means you need a gigabit Ethernet card older ones only support 100mbs and not 1000mbs so you max out at 100.

Hmmm! Can an old 10/100 network card actually handle a full 100Mbps? Or is 100M some theoretical level, and the card will really only do 70Mbps? Certainly I do not see 100Mbps transfers between my computers, using 10/100 ports.

Could even the 75Mbps Rogers service be choked by an old 10/100 network port? (on the computer, OR the router and/or switch!)

edit: I added last point about router/switch ports. I know I was bit surprised that a wireless router I recently 'acquired' only had 10/100 lan ports.

technocar2

join:2009-05-29
Brampton, ON
kudos:2

2 edits

said by jasmo34:

said by Breadwinka :

Pretty sure he means you need a gigabit Ethernet card older ones only support 100mbs and not 1000mbs so you max out at 100.

Hmmm! Can an old 10/100 network card actually handle a full 100Mbps? Or is 100M some theoretical level, and the card will really only do 70Mbps? Certainly I do not see 100Mbps transfers between my computers, using 10/100 ports.

Could even the 75Mbps Rogers service be choked by an old 10/100 network port? (on the computer, OR the router and/or switch!)

edit: I added last point about router/switch ports. I know I was bit surprised that a wireless router I recently 'acquired' only had 10/100 lan ports.

You really do need 1Gbps NIC for ultimate because I've seen youtube videos stream at ~120 mbps so why on earth would you want to limit your downloading abilities to just 100 mbps?

75 mbps probably won't choke a 10/100 NIC but you will get very little speedboost out of it plus a decent 1Gbps NIC can be had for $20, so why not just get one.


jasmo34

join:2008-03-20
London, ON

> a decent 1Gbps NIC can be had for $20, so why not just get one.

No doubt I would upgrade all my stuff, if/when I get into that level of internet connection.

Before this week though, and reading up on the higher Rogers and Bell plans, I had never even given any thought to my internet connection actually being faster than some of my networking components.


stlouis1

join:2012-11-06
reply to Anzio

I have one of the cisco modems, as far as I can tell it shuold be capable. there's no setting to change channels on it when i log into it though, unless I need to take it out of bridge mode to access something, but I doubt it

I did another speedtest this mornign and got 60/2, but it's still a long way off.

I have reset and power cycled numerous times, spent god knows how much time on the phone with rogers so far. not impressed


stlouis1

join:2012-11-06

I just got off the phone with Tech support again, they finally told me, the plan I upgraded to, that I'm paying for, is not "ready" in my area. The most I can get is 75/2, not 150/10.

So when I spent 20 minutes on the phone with sales, had to rephrase my question 6 times regarding the availability of this plan in my area, and they said its available, they sold me something they're not offering. Meaning it's just as I suspected since a friend of mine in this area went through the same thing.

Not impressed


bt

join:2009-02-26
canada
kudos:1
reply to Stephan_S

Make sure they're billing you for 75/2 and not 150/10 then....