said by vortix:What Internet plan are you on? Upgrading your cable modem to a DOCSIS 3.0 modem does not automatically increase your speed. If you want faster speeds, you would also need to call Time Warner and have them upgrade your Internet plan (which will cost you more money each month).
I'm on the standard internet plan so my download speed should be 10mbps but I'm only getting 3mbps which is the speed of the basic internet plan. I'll double check my speed via an ethernet connection instead of wifi and then contact TWC. Maybe I'll get them to upgrade me to the turbo internet plan if it's not much more money.