US Cable Support > Comcast HSI > [Connectivity] Zoom 5341j firmware upgrade.

[Connectivity] Zoom 5341j firmware upgrade.

I got it yesterday when I rebooted it after someone else in another thread mentioned it. I also reported the problem with the login page.

I wasn't having any problems with the previous version, so the new one fixes nothing for me.

Didn't see the other thread.

reply to jaynick
I like it. It's a webpage login instead of a popup window. I use LastPass to save my logins. It's free too. Using Comodo Dragon web browser. BTW, the Zoom 5341J software version is 5.5.4.9J

reply to jaynick

reply to jaynick
I don't know for sure if that update to 5.5.4.9j screwed up my 5341j or not, but that's about the time my modems started having problems
The power light was on solid, the DS light was flashing blue, the us light was flashing green and the online was flashing green and no link light hooked to the router or directly to the computer.
I could do a hard reset and it would be normal for about 10 minutes then start all over with that light pattern.
Zoom tech support is a joke and beings I only had the modem for 5 days, it's going back to Amazon.
I may have got a bad modem, but I didn't have any problems until that update, maybe just a coincidence

I am wondering if I didn't get a bad one also. Every 2-3 days like clock work it drops off line around 1 am and won't recover on it's own. I have to power cycle it to come back up. Sometimes the US blue light flashes continously even though I have connectivity. It needs a hard reset to correct that. If the firmware update corrects it I'll be happy, if not, I'll revert to my SB6120 and try a 8x4 motorola if they get approved soon.

Do you have upstream bonding? There is a limit of 51dB on the upstream level when bonding 3 channels. The limit is 54dB for 2 channels.

The blinking US but still working may have meant it couldn't get one of the upstreams working. On the SB6120, it logs it as a T4 error.

I too had 2 upstream channels locked at 44.8. dBmV so I know that wasn't the problem with the modem.
Over all I have excellent signals.
I too will be going with the Motorola 6141 that is 8x4 as soon as Comcast puts that on their approved list.
I will stay with a name that I have used for years with no problems.

I guess it's like most things, YMMV.

reply to jaynick

Failed Firmware Upgrade Attempts

Try using the recessed reset button on the rear. It's in a small hole. You can use a pen tip. Depress and hold it in until you see the front panel indicator lights begin to cycle, then release. Now give the modem the time it needs to completely re-sync with the CC system. This worked for me to help pull the firmware update.

Tried using the reset button on the back twice now and the firmware upgrade is still failing.

Defective modem?

reply to jaynick

Re: [Connectivity] Zoom 5341j firmware upgrade.

I would think it wouldn't be too much longer then.

reply to jaynick

reply to jaynick
I hope soon!

reply to Ripper

I have tried the reset button a number of times,but US light still blinks.