said by msobon What worst is they left me out to dry saying I need a new modem and they cant do anything about it cause its out of warranty by under a month.
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Same issue here. IMHO, it's TSI's job to keep firmware compatible and current. The original 1 year warranty is a manufacturer warranty for the hardware only. It's TSI's ongoing responsibility to provide firmware compatibility. My modem was in service for less than a year but TSI is still refusing to upgrade it. It's not like TSI is losing money on the sale of these units either. They are charging full retail and refusing to upgrade them. Then they make another nice tidy little profit by turning around and selling new ones at full price. I would really like to know if this is even legal.