|reply to cramer |
Re: [TW] earthlink cable setup confusion?
I am going by what we set in in NYC area. Turbo is a billing code for the old Road Runner, now standard, and gives those customers 20/2. Earthlink Max is a separate code for Earthlink, at $9.95. If an agent added the Turbo billing code, the customer would not get increased speeds. As for signing up for Earthlink, I've seen hundreds of accounts where the all the best packages were built around Earthlink instead of Road Runner.
Yet more confusion caused by the millions of franshised markets. The OP is in "socal" (92708), and they don't list a pricing page. You're in NYC and I'm in "east", so neither of us have a clear picture of what's going on in CA. At least the OP is now getting more than standard, which is what he's paying for.
I wonder if any of the Earthlink lurkers are following this thread?