We had WOW installed last Friday and since then we've been experiencing many issues with our internet connection. We have an intermittent issue where pages are timing out before they load, making it impossible to do anything on the internet. Additionally, our speeds seem sluggish even when we're not having the other issue.
My husband called customer service and had a tech come out today. Of course, everything worked fine when he was here. Tonight the issue is back. Any ideas on what could be happening before we decide to go back to our old provider?
We are in Grosse Pointe, MI and have a WOW provided Cisco DPC2325 router.
That sounded like what I went through when I first got WOW. I bought my own modem but it wasn't on their approved list so it was only going docsis 1.0 speeds. Well 1.0 had issues when multiple people were using the node (which is why they revised it and made 2.0). Every night around 9:00 PM my internet would basically stop working. This lasted until 10:00 or 11:00 PM when it would magically come back. I later figured out that was when most of my neighborhood would get on the internet thus my modem would just freak out and stop working.