US Cable Support > OptimumOnline > [OOL] Email from Optonline tagged as spam. Anyone else??

[OOL] Email from Optonline tagged as spam. Anyone else??

I get this too, but what is marked as spam is actually spam

But what I am sending is not spam. When my friends at those accounts get an email from me, my email is marked as spam.

Do some of these messages contain links?

reply to vrm3

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20120614 Thunderbird/13.0.1
To: undisclosed-recipients:;
Subject: [TEST] Proper use of Bcc:, I
 

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20120614 Thunderbird/13.0.1
MIME-Version: 1.0
To: **********@aim.com
Subject: [TEST] Proper use of Bcc:, II
 

reply to vrm3
If you change what is in the to field and it's not marked as spam, then you found the problem.

Also, it can't hurt to disable any signature to see if something in the signature is causing the spam flag to be thrown.

Lastly, try sending from webmail instead of an email client and see if it happens too.

To: Jackarino, NormanS, and frdrizzt
Some of the emails to individuals using "To" do have links in them. They have been tagged as Spam by some friends email providers. Any idea on a work around?
I do not attach a signature to my emails.
Whenever I use BCC I leave the "To" line blank. I've been doing this for quite a number of years without my messages being flagged as Spam. Do you think if I added an address in the "To" line when I am mailing to several dozen friends using BCC it may address the Spam labeling problem?
Thanks for your advice, insight and questions!

Is the issue that some individuals have all messages marked as spam, or that some have some marked as spam?

If the messages are being marked as spam, and including an address (possibly even your own email if otherwise empty) in To doesn't change it, then you'll need a recipient to contact their provider, or to contact the provider on their behalf about messages being marked as spam.

reply to vrm3
Go here: »www.spamhaus.org/lookup/ and enter in your IP. Post the results, after removing your IP.

reply to vrm3

reply to NormanS
I don't run a mail server. I just send lots of email from my Optonline.net account using Thunderbird.

This is what happened when I entered my IP address

Blocklist Lookup Results

69.125.205.65 is not listed in the SBL
69.125.205.65 is listed in the PBL, in the following records:
• PBL112429
69.125.205.65 is not listed in the XBL

When I clicked on PBL112429 this is what came up

Ref: PBL112429

69.112.0.0/12 is listed on the Policy Block List (PBL)
________________________________________

Outbound Email Policy of Cablevision/OptimumOnline for this IP range:

(Jan 2007) Email sent from this IP block via port 25 (SMTP) or port 587 (SMTP-Submit) should be sent only via the designated outbound mail server for OptimumOnline customers: mail.optonline.net

See OOL's support site at »optimum.custhelp.com/cgi-bin/opt···faqid=39

Standard-tier OOL customers are blocked from sending/receiving mail via port 25 (SMTP) to any other servers since 2004. See OOL support site: »optimum.custhelp.com/cgi-bin/opt···aqid=876

You may send mail via another ISP by using SMTP-Submit (port 587) service, if your ISP's mail server supports this service.

mail.optonline.net appears to support sending mail via port 587 as well, but we can't find any reference to this service on their support website - we presume it's a "non-supported feature".

Many ISPs seem to block directly-received mail from OOL dynamic space by hostname (E.g.: *.dyn.optonline.net hosts) or by numeric IP block independent from DNSBL listings.
Removing an IP from PBL will NOT get you unblocked with such an ISP!

Unless you run your own mail server, you SHOULD NOT remove your IP from PBL - there's simply nothing to gain from it. Even if you have your own mail server, it's probably better to relay your mail through mail.optonline.net.

All PBL-listed endusers (not just OOL) who find themselves blocked from sending mail via port 587 to third parties due to PBL listings MUST CONTACT THEIR THIRD-PARTY ISP OR MAIL PROVIDER TO RESOLVE THIS. Please point your ISP to This FAQ entry about this very topic. This 2nd FAQ entry may also apply. Please contact Spamhaus here if this is verifiably occurring, and your ISP insists that "nothing is wrong".

________________________________________

Removal Procedure

If you are not using normal email software but instead are running a mail server and you are the owner of a Static IP address in the range 69.112.0.0/12 and you have a legitimate reason for operating a mail server on this IP, you can automatically remove (suppress) your static IP address from the PBL database.

________________________________________

About The PBL

The Spamhaus Policy Block List ("PBL") is an international anti-spam system maintained by The Spamhaus Project in conjunction with Internet Service Providers and is used by Internet networks to enforce inbound email policies. The PBL database lists end-user IP address ranges which should not be delivering unauthenticated email to any mail server except those provided for specifically for that customer's use. The PBL lists only IP addresses (not domains or email addresses).

For full information on how the PBL operates please see the PBL Home page and the PBL Frequently Asked Questions.
________________________________________
Associated Documents

PBL Home
PBL FAQs
How Blocklists Work

The Spamhaus PBL is based on ISP submissions. If your IP address is in the Spamhaus PBL, OOL submitted it, and only OOL can unlist it. In any case, if you send email through the OOL SMTP Message Submission servers a PBL listing should not affect your email.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

reply to vrm3
I didn't think about it before, but you can try swapping the SMPT mail server to port 587 & enable authentication. Maybe the authentication would "take points off" from their spam calculation.

reply to NormanS
Earlier this year I got a call from OOL security who told me that my account had been hacked by an oversea spammer and was being used to send out spam. I had to change my password and all of my security questions. I wonder if that is how I got on that list.

And yet we're allowed to host our own mail server on Boost Plus and higher?