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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Anyone else down?

Rebooted my network as the download speeds were horrible, now my modem won't connect and I can't even reach their webpage to call in. Modem can't sync up.

gwg66

join:2011-07-19
Rochester, NH
Internet is down here in Rochester, NH....television is still good.

hevi99

join:2012-03-12
reply to ptrowski
I'm having same issue here in northeast pa. Tv is good modem won't sync. I called but my position in the queue was 2274th so I just hung up

gwg66

join:2011-07-19
Rochester, NH
Wow, I guess the queue length says it all. =(


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
My modem just synced up a minute ago.

hevi99

join:2012-03-12
Mine too! Dunno how speeds are yet but I'm up


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
28 down and 2.45 up according to my iPhone.


Dayville

@spcsdns.net
reply to ptrowski
Same thing is occurring to me. Can't even get through on the phone.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Working here in Putnam. Cruising through a 2 GB Xbox demo.

gwg66

join:2011-07-19
Rochester, NH
reply to Dayville
Rochester, NH - still surviving off VZW 3G bandwidth here....no MetroCast Internet Connectivity.


Richmas

@mycingular.net
reply to ptrowski
I'm guessing their having issues. I just called and my place in queue was 2274th......


nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
reply to ptrowski
I'm OK here in New London.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Who is getting moderated something fierce?


Dayville

@spcsdns.net
reply to ptrowski
Same thing is occurring to me. Can't even get through on the phone.


karate elf

@myvzw.com
reply to ptrowski
Internet down and the phone #s for service seem to be down. Also even email isn't working

Outages happen, but turning the phone lines off?? I even tried the phone #s for neighboring towns and they don't work.

Nice service. Unbelievable



Richmas

@mycingular.net
reply to ptrowski
I'm having same issue. I'm in northeast PA.


karate elf

@myvzw.com
reply to ptrowski
I forgot to mention I'm in CT. Sounds like they're down all over.


karate elf

@myvzw.com
reply to nelamvr6
That's weird, New London's ok, but East Lyme is down??


N3CAL
Premium
join:2005-04-27
Lexington Park, MD
Unable to get email from md.metrocast.net this afternoon.
Only email is down here in Maryland.....


karate elf

@myvzw.com
reply to ptrowski
The phone # finally worked.
The message said they were having power problems, but gave no indication of a time estimate.

The phone service was pretty messed up too.

I believe my place in queue was 440.


icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
Metrocast NH has a facebook page and they did post.

Now I think the storms are killing it. My internet is crippled and no cable.


Nyteroad

join:2009-09-15
Sterling, CT
Metrocast is down again?!? And now none of there customer service numbers are even working?!?!

How do you run a business like this it's unreal...


NL_Ct

@mycingular.net
Down here as well, and can't contact them either

rkpetros

join:2003-06-03
Plainfield, CT
Same here..they are worthless. Can't wait to move to an area that has real internet service instead of crap that you can't depend on.


Nyteroad

join:2009-09-15
Sterling, CT
reply to ptrowski
Metrocrap for the loss

quantumred

join:2010-01-05
East Lyme, CT
It's down here in East Lyme. I'm connected via phone tether.


Nyteroad

join:2009-09-15
Sterling, CT
reply to ptrowski
I'm on the phone with tech support right now and according to him the whole state is out and it's not their fault... Something about the signal from Boston to CT and they don't have a eta on a fix since they are working with other companies..

I live in sterling and my service has been horrible since day 1 but is there another option I don't know about? Uverse / Verizon /cox/ Comcast are not available so I'm not sure what I would do...

quantumred

join:2010-01-05
East Lyme, CT
Last time I checked, Uverse was not available in my area, so my only option is Metrocast. Although I can't really complain about their internet service. It's actually been pretty good here in the last few years. I know quality varies in different areas. Service was very inconsistent before about 2 or 3 years ago.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to Nyteroad
Did you ever get the information requested over to jsz0?


Nyteroad

join:2009-09-15
Sterling, CT
No never did I have an appointment for another technician to come out to my house soon hope they can figure something out.