MBR & Main Cable
MBR & Main alternate
I have had it with the poor service from COX but am willing to give you guys a chance to resolve my issue. If not resolved by 5 pm Sunday, I am cancelling both my TV (cable) and so called High Speed Internet. I will be going to Direct TV and as much as I hate it BellSouth DSL.
Problem: Lazy Installer refused to put a connector on the end on two cables to give me service. See photos.
I moved and today the installer was supposed to be at my new address between 10 am and noon. Around 10 am, I received a call advising he would be late due to weather. This was no initial problem, even though the weather was just clearing.
2:30 pm Installer arrives and says outside cables are cut and he cant drill into the apartments exterior wall to install.
I advise that
1. As per COXs request when I called on Wednesday for service, I have the authorization letter from the owner to allow Cox to drill, etc. to complete the install.
2. There is a cable already installed in the upstairs Master Bedroom (MBR)
3. Downstairs the exterior wall has the whole and he only needs to punch through the drywall to install. I even offered to do it.
His reply was that they needed a whole new line installed, since I also wanted another line on the other side of the building.
I advised that I could wait on that one, that he only needed to put a connector on the main line and the line entering into the MBR.
He said it was against policy and left as I was attempting to call into COX Office.
I spent the next couple hours being transferred and dropped.
The 7th cable goes to the end of the building and is also cut. As it is not being used for the apartment two doors over there is plenty cable that could be pulled back and used if my main is really unusable.
PS - The installer initially tried to push the cable from inside my MBR back outside but it got stuck in the wall. I was able to pull it back inside with not apparent problem.