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AVonGauss
Premium
join:2007-11-01
Boynton Beach, FL

1 recommendation

reply to Mike Wolf

Re: SB6120 Firmware Updated (7/19/12)

said by Mike Wolf:

Your best bet is to schedule a line technician to come out and check outside the lines. Be careful because sometimes when your asking for a technician they send out an installer instead and they sometimes they don't have the training or equipment to do the actual testing on the pole.

You can't call in and schedule a "line technician", and even if you could, that would not be the appropriate first step. The best first step for cc_ryder would be to follow the instructions at the top of this forum on how to get help and create a new topic specific to their issue.

»Comcast High Speed Internet FAQ »How To Get Help!


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
well of course, it was assumed that those steps were already taken and the issue remained