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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
reply to Mike Wolf

Re: SB6120 Firmware Updated (7/19/12)

said by Mike Wolf:

Your best bet is to schedule a line technician to come out and check outside the lines. Be careful because sometimes when your asking for a technician they send out an installer instead and they sometimes they don't have the training or equipment to do the actual testing on the pole.

This is why their *standard operating procedure* is that only a premises facing tech can escalate an issue to the line / network / maintenance dept. techs.
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