Topic 'Re: [Connectivity] Zoom 5341j firmware upgrade.' in forum 'Comcast HSI' - dslreports.com

Re: [Connectivity] Zoom 5341j firmware upgrade.

Sat, 25 Aug 2012 11:19:52 EDT

LarryE posted :

Just got a e-mail back from the people who do the testing and approving of modems.
He said the Motorola SB 6141 which is a 8x4 D3 modem is in testing now and once it passes all their testing it will be placed on the approved list.
He really couldn't give a time frame though.

Just talked to Comcast and the SB6141 is now on the approved list.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Tue, 21 Aug 2012 10:04:42 EDT

Ripper posted : Just as a update,last night we went from 4 to 8 downstream and still with 2 up. I did a button reset,and I now have 2 solid blue lights.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Tue, 14 Aug 2012 14:36:36 EDT

lilstone87 posted : Always remember modem's only try to judge signal levels. So there not exactly accurate, and it's possible with the firmware update, it judges signal levels a little different. Still being at 5-6db on the power level is ok, and really nothing to worry about atm. Still you don't want that to keep rising though. Also I have seen where the modem reboots, and once it locked back online power level's being a little different.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Tue, 14 Aug 2012 04:14:31 EDT

Mattftlaud posted : Before the firmware upgrade i had downstream signal levels around 1-3 dbmv but ever since the upgrade my 192.168.100.1 modem page shows downstream signal levels now up to 5-6dbmv. Can firmware be off when it comes to detecting the exact signals or maybe the old or new firmware is off?

I moved into this new apartment a few months ago and my downstream power levels were always at 1-3dbmv until this firmware upgrade on my zoom modem. Downstream SNR is around 41-42 (same as before upgrade) and upstream power levels are 39-40 (again, same as before upgrade).

Re: [Connectivity] Zoom 5341j firmware upgrade.

Thu, 09 Aug 2012 09:25:41 EDT

RR Conductor posted : No, after it sometime, I can't remember exactly when. I have two bonded upstream channels, and 8 bonded downstream channels.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Thu, 09 Aug 2012 09:23:27 EDT

RR Conductor posted : ............

Re: [Connectivity] Zoom 5341j firmware upgrade.

Thu, 09 Aug 2012 08:56:40 EDT

Ripper posted : So it started blinking when you got bonded upstream channels? Mine started blinking when I got multi upstream channels,but my connection is fine,and upload speed is a little faster.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Thu, 09 Aug 2012 02:47:58 EDT

RR Conductor posted :

said by Ripper:

I have tried the reset button a number of times,but US light still blinks.

Mine's been doing that on and off for a couple of months now, it doesn't affect anything though, so I don't worry too much about it. I haven't received any firmware updates on mine here either, mine is still on 5.5.4.4J .

Edit-Update, I powered it off and back on again, and now have the new software-

Software Version 5.5.4.9J

Wed Aug 08 22:53:38 2012 Notice (6) SW download Successful - Via Config file
Wed Aug 08 22:50:36 2012 Notice (6) SW Download INIT - Via Config file d11_m_5341j_speedtierextreme

Re: [Connectivity] Zoom 5341j firmware upgrade.

Wed, 08 Aug 2012 22:32:25 EDT

graysonf posted : The 5341j was IPv6 certified by CC about 2 months ago. I haven't seen posts about what the update is about.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Wed, 08 Aug 2012 22:19:45 EDT

KevTech posted : Was this update about IPv6?

I noticed the 5341j is now certified for IPv6 on the CC approved modem page.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Mon, 06 Aug 2012 14:35:20 EDT

EG posted : Reply meant for posthaste

Glad you got it sorted ! I completely overlooked that config file naming in your screenshot, sorry... :(

Re: Failed Firmware Upgrade Attempts

Mon, 06 Aug 2012 14:30:05 EDT

posthaste posted : In my case, the reason for the failed firmware upgrades was a wrong config file being sent. I have a 5341J, but Comcast was sending a config for a Zoom 5241. ComcastSteve updated the config file and the firmware upgrade succeeded. Thanks, Steve!

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:49:50 EDT

Ripper posted : I held it down for up to a minute,with same results.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:42:18 EDT

EG posted :

said by Ripper:

I have tried the reset button a number of times,but US light still blinks.

Are you holding it in until the front panel indicator lights begin to cycle ? Too short of a press makes it like a powercycle operation rather than a factory reset.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:37:20 EDT

jaynick posted :

said by Ripper:

I have tried the reset button a number of times,but US light still blinks.

I had the best luck using the on-off button in the back, sometimes twice to correct that.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:36:42 EDT

lilstone87 posted :

said by Ripper:

I have tried the reset button a number of times,but US light still blinks.

Hmm that's a little odd, usually blinking light means its not properly locked onto.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:33:24 EDT

Ripper posted : I have tried the reset button a number of times,but US light still blinks.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 18:00:59 EDT

lilstone87 posted :

said by Ripper:

I got the firmware update also,and after I got upstream bonding for the first time.I also have a blinking blue U.S. Light,but everything is working ok,good speeds and ping,and 2 locked channels.

Have you reset the modem? Because I swear I heard people before talk about connection working fine with blinking ds or us light. Once they reset the modem via the reset button, the blinking light stopped. So maybe try doing a 45 second reset via reset button.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 17:09:47 EDT

Wayne99021 posted : I hope soon!

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 17:03:51 EDT

Ripper posted : I got the firmware update also,and after I got upstream bonding for the first time.I also have a blinking blue U.S. Light,but everything is working ok,good speeds and ping,and 2 locked channels.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 16:48:53 EDT

jaynick posted : I would think it wouldn't be too much longer then. :)

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 16:31:48 EDT

Wayne99021 posted : Just got a e-mail back from the people who do the testing and approving of modems.
He said the Motorola SB 6141 which is a 8x4 D3 modem is in testing now and once it passes all their testing it will be placed on the approved list.
He really couldn't give a time frame though.

Re: Failed Firmware Upgrade Attempts

Fri, 03 Aug 2012 16:03:05 EDT

posthaste posted : Tried using the reset button on the back twice now and the firmware upgrade is still failing.

Defective modem?

Re: Failed Firmware Upgrade Attempts

Fri, 03 Aug 2012 15:30:29 EDT

EG posted : Try using the recessed reset button on the rear. It's in a small hole. You can use a pen tip. Depress and hold it in until you see the front panel indicator lights begin to cycle, then release. Now give the modem the time it needs to completely re-sync with the CC system. This worked for me to help pull the firmware update.

Failed Firmware Upgrade Attempts

Fri, 03 Aug 2012 15:26:59 EDT

posthaste posted : Why is this happening, and is there anything I can do about it?

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 14:55:49 EDT

jaynick posted : I guess it's like most things, YMMV.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 14:44:28 EDT

Wayne99021 posted : I too had 2 upstream channels locked at 44.8. dBmV so I know that wasn't the problem with the modem.
Over all I have excellent signals.
I too will be going with the Motorola 6141 that is 8x4 as soon as Comcast puts that on their approved list.
I will stay with a name that I have used for years with no problems.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 14:01:06 EDT

jaynick posted :

said by andyross:

Do you have upstream bonding? There is a limit of 51dB on the upstream level when bonding 3 channels. The limit is 54dB for 2 channels.

The blinking US but still working may have meant it couldn't get one of the upstreams working. On the SB6120, it logs it as a T4 error.

Yes .The signal page says it's locked on 2 channels. Upstream signal is 47 atm.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 13:49:46 EDT

andyross posted : Do you have upstream bonding? There is a limit of 51dB on the upstream level when bonding 3 channels. The limit is 54dB for 2 channels.

The blinking US but still working may have meant it couldn't get one of the upstreams working. On the SB6120, it logs it as a T4 error.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 13:38:49 EDT

jaynick posted : I am wondering if I didn't get a bad one also. Every 2-3 days like clock work it drops off line around 1 am and won't recover on it's own. I have to power cycle it to come back up. Sometimes the US blue light flashes continously even though I have connectivity. It needs a hard reset to correct that. If the firmware update corrects it I'll be happy, if not, I'll revert to my SB6120 and try a 8x4 motorola if they get approved soon.

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 13:19:49 EDT

Wayne99021 posted : I don't know for sure if that update to 5.5.4.9j screwed up my 5341j or not, but that's about the time my modems started having problems
The power light was on solid, the DS light was flashing blue, the us light was flashing green and the online was flashing green and no link light hooked to the router or directly to the computer.
I could do a hard reset and it would be normal for about 10 minutes then start all over with that light pattern.
Zoom tech support is a joke and beings I only had the modem for 5 days, it's going back to Amazon.
I may have got a bad modem, but I didn't have any problems until that update, maybe just a coincidence

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 13:16:11 EDT

telcodad posted :

said by jaynick:

Didn't see the other thread. :o

This is the other thread where the Zoom 5341J firmware update was discussed: »[Connectivity] Zoom 5341J - Detailed Comcast Activation & How-To

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 13:12:07 EDT

ChiliBean posted : I like it. It's a webpage login instead of a popup window. I use LastPass to save my logins. It's free too. Using Comodo Dragon web browser. BTW, the Zoom 5341J software version is 5.5.4.9J

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 12:05:28 EDT

jaynick posted : Didn't see the other thread. :o

Re: [Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 11:56:57 EDT

graysonf posted : I got it yesterday when I rebooted it after someone else in another thread mentioned it. I also reported the problem with the login page.

I wasn't having any problems with the previous version, so the new one fixes nothing for me.

[Connectivity] Zoom 5341j firmware upgrade.

Fri, 03 Aug 2012 11:53:59 EDT

jaynick posted : Anyone see a new firmware update for the Zoom 5341j? I got one this morning. It has a new login page that doesn't remember the info. I hope it fixes the issues I have had with it. :)