US Telco Support > CenturyLink > [Embarq] websites taking forever to load but normal speeds?

reply to century SC

Re: [Embarq] websites taking forever to load but normal speeds?

Last Result:
Download Speed: 248 kbps (31 KB/sec transfer rate)
Upload Speed: 601 kbps (75.1 KB/sec transfer rate)
Latency: 103 ms
Mon Aug 06 2012 16:01:00 GMT-0400 (Eastern Daylight Time)

my dsl line comes out of wall, hits a 2wire dsl filter, then to a Embarq eq-660r adsl router, then to my xp computer.

I also have a "no internet" laptop. It's my worst case safe backup computer. I hooked it to the above setup and it had the same exact problem. I told that to the Century link Tech, he told me it had a virus also. No question... I told him that it is never hooked to the internet. He said it did not matter, it had a virus. ?

Can you post the MODEM's stats?

Run a tracert?

I did a search but could not find the ip to access the eq-660 adsl router... I did find that is a zytel. My connection is so slow, i'd rather poke my eyes out that wait for the wrong page to slowly load. The router did not come with any paperwork. Embarq/centurylink just gave it to me with the wires, no paper.

not sure on the traceert... don't i need the router ip to run that?

C:\Windows\system32>tracert (i don't know the ip)

System up Time: 1:17:19
CPU Load: 1.30%

WAN Port Statistics:
Link Status: Up
Upstream Speed: 736 kbps
Downstream Speed: 3520 kbps
Node-Link
Status
TxPkts
RxPkts
Errors
Tx B/s
Rx B/s
Up Time
1-ENET
Up
14526
16872
0
148
88
1:16:43

LAN Port Statistics:
Interface:
Status
TxPkts
RxPkts
Collisions
Ethernet
100M/Full Duplex
17336
15575
0

it worked the second time..?

I checked a few things..

1.) ATM Loopback Test Fail

2.) noise margin downstream: 28 db
output power upstream: 12 db
attenuation downstream: 16 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 05 66 77 77 77 77 88 88 88 88 88 88 88 88 88 88
tone 64- 95: 08 88 88 88 77 77 77 77 76 66 65 55 54 44 44 55
tone 96-127: 55 55 55 55 55 55 55 55 55 55 55 54 44 44 44 44
tone 128-159: 43 33 33 32 22 22 22 22 22 22 22 22 22 22 22 22
tone 160-191: 22 22 22 22 22 22 22 22 22 20 22 22 22 22 22 22
tone 192-223: 23 33 33 44 44 45 55 55 55 55 55 55 55 55 55 55
tone 224-255: 55 55 55 55 55 66 66 66 66 66 66 66 66 66 66 66
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

rest were 000

noise margin upstream: 11 db
output power downstream: 13 db
attenuation upstream: 6 db
tone 0- 31: 00 00 00 04 67 89 99 89 99 99 99 a9 99 99 98 77
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

rest were 00

any help would be appreciated, century link is not helping... is the above good, bad, or normal?

your modem stats are fine.
tracert to anything, google.com, yahoo.com, etc. no ip needed.
can you browse in safe mode? you stated you ran the software in safe mode. You wired or wireless? If wireless connect direct to the 660.

Could be the starting of a possible bandwidth exhaust that hasn't been reported yet.

have you tried another pc to rule out any possibilities of a pc issue? the more you can rule out in house, the more it puts the ball on centurylink's court.

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(ip) is from United States(US) in region North America

TraceRoute to (ip)[nc-(ip).dhcp.embarqhsd.net]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.12 ae-1-60.edge2.dallas3.level3.net
3 69 0 0 4.68.63.50 centurylink-level3.dallas3.level3.net
4 Timed out Timed out Timed out -
5 1 1 1 72.165.208.158 -
6 1 1 1 206.51.69.57 bb-dllstx37-jx9-01-ae0.core.centurytel.net
7 8 7 7 206.51.69.34 bb-shptlayo-jx9-01-xe-1-1-0.core.centurytel.net
8 32 32 32 206.51.69.42 bb-atlngamv-jx9-02-xe-11-1-0.core.centurytel.net
9 35 32 32 206.51.69.65 bb-atlngamv-jx9-01-ae0.core.centurytel.net
10 41 64 41 208.110.248.77 bb-rcmtncxa-jx9-01-ae3.0.core.centurytel.net
11 Timed out Timed out Timed out -
12 41 41 41 65.40.85.182 nc-65-40-85-182.dyn.embarqhsd.net
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out -
16 Timed out Timed out Timed out -
Trace aborted.

reply to envision
envision...

yes i can browse in safe mode, but it's not any better, quicker, faster, etc.

just wired, no wireless connections

I did try another pc, it was just as slow. The second computer is a no internet computer. I only use it as a safe backup.

reply to century sc
here is another run, I'm not sure if the differ..

(ip) is from United States(US) in region North America

TraceRoute to (ip) [nc-(ip).dhcp.embarqhsd.net]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.12 ae-1-60.edge2.dallas3.level3.net
3 0 0 0 4.68.63.50 centurylink-level3.dallas3.level3.net
4 Timed out Timed out Timed out -
5 21 1 1 72.165.208.158 -
6 1 3 1 206.51.69.57 bb-dllstx37-jx9-01-ae0.core.centurytel.net
7 7 7 7 206.51.69.34 bb-shptlayo-jx9-01-xe-1-1-0.core.centurytel.net
8 32 32 32 206.51.69.42 bb-atlngamv-jx9-02-xe-11-1-0.core.centurytel.net
9 33 32 47 206.51.69.65 bb-atlngamv-jx9-01-ae0.core.centurytel.net
10 41 41 41 208.110.248.77 bb-rcmtncxa-jx9-01-ae3.0.core.centurytel.net
11 Timed out Timed out Timed out -
12 41 41 41 65.40.85.182 nc-65-40-85-182.dyn.embarqhsd.net
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out -
16 Timed out Timed out Timed out -
Trace aborted.

I ran tracert in my command line, it also showed timeout in line 4, 15, 16, 17, 18, 19, 20, etc..

reply to century SC
Those routers are just not responding to pings. Nothing to fret about.

Trace to dslreports, google, etc. or some other site that responds to pings.
--
"You can observe a lot by watching". Yogi Berra

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1

reply to Irish Shark
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert dskreports.com

Tracing route to dskreports.com [69.43.161.205]
over a maximum of 30 hops:

1 tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1
C:\Documents and Settings\Owner>

You'll have to put the trace into code blocks, the site drops anything past the less than sign.

reply to century sc
not sure what happened to the last two posts.. that was a cut an paste from the cmd line.

reply to fourboxers
thanks 4boxers..

I removed all the "minus" signes

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 19852001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1

reply to century sc
Open a Command Prompt and type

Tracert (Put your destination here)

Enter/Return
--
"You can observe a lot by watching". Yogi Berra

reply to century sc
[code]
paste trace
[/code]

reply to century sc
You are doing a tracert to DSLReports. That is where you are starting your trace. You will get only one hop.

Do it from a command prompt
--
"You can observe a lot by watching". Yogi Berra