|reply to Truckinguy2 |
Re: Why can't Fairpoint provide steady service?
I got a whopping $50 credit on my service after being charged for service I don't get since 2008.
"How does FairPoint High-Speed Internet compare to cable?
Cable offers service over a shared cable line where multiple users may be connected to the same local cable line. FairPoint High-Speed Internet provides a dedicated connection to your home from our central office so you don't have to share your local access connection with other users."
Supervisor was rewording this in every which way but wouldn't admit that having 35 customers on a remote with 5xT1 lines is grossly overcapacity and is by definition "sharing your local access".
They said since I get 2.2mb at 4AM after everybody goes to sleep that I'm getting my "up to 3mb" speed as advertised. Nevermind that I get .8mb during the day, and 300 ping off and on until midnight. Can anybody shed any light on how they can legally lie to their customers and stick them on whatever shared lines they want?
The New Hampshire Public Utilies Commission told me they don't have a speed agreement with FairPoint. So even though FairPoint is bound to other service by the NHPU commission they can do and say what they want. I now see how over the years of calling about outages,slow downs,etc. they (FairPoint) has always had excuses,stories on why I had bad service. I guess I they don't look like they are working on any issues it makes them look bad. Even though they know there isn't anything they can do given their situation. So the techs both on the phone and ones that come here come and go. As of now I am at my paid speed but given the track record for these last 5 years I am not holding my breath.
I too am having slow speeds again with them, I am supposed to be getting 30mbps/30mbps and am getting anywhere from .o75/.025 2/2 etc. They have an excuse everytime I have called them, I just sent them in a complaint, we shall see what this time brings.
I am glad Im not alone, I am in the new Southern Vermont edition they brought about a year ago, Out side of stamford VT on the MA boarder. It started off good too, now as the night goes on Im droping from 14Mbit to 1-7. Im payin for 15. I sent them a strong email but this time they haven't replied. I am a bit fired up.
For close to 2 years, Fairpoint has been leading me along with promises of upgrades in the future. Just recently when I received my $50 credit, they said it had to be fixed by October.
Well, they just completed the upgrades, I got home from being out of town late at night, and was amazed at my 4mb/1mb speeds, being able to play a 720p youtube video on this DSL for the first time ever.
I thought finally after years of complaints and headaches, I finally get stable service. Well that dream was short-lived, 5PM the next day and my ping goes to 150-300, speeds down to 0.5mb/s down, my upload stays pretty solid, around 1mb.
So after I called them, and said yet again that it's obvious the remote I'm connected to is overloaded, they check some things, call me back and say indeed the remote can't handle the bandwidth upgrade so they are checking to see if they can add additional T1 lines to it and if not they are putting us back to the old speeds...which also couldn't be sustained.
So almost 2 years being told of this upgrade, told it would fix my issues while they were basically denying there were any issues to begin-with and that I was the only one complaining. Now I find out I was right all along, the remote I'm connected to is congested, and now my only "fix" is to go back to how it used to be unless adding 1 or 2 additional T1s is somehow going to solve a congested remote with over 30 people on it (it won't).
I'm afraid if I complain much more they will just cancel my service, so I guess it's either bend over and take it or risk getting cancelled for complaining about horrible service.