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dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

[TWC] moving to wideband...

Well - while I have been happy with the speed and performance of my TW Turbo (24Mb down, 1.5Mb down) I decided to upgrade to the 30/5 tier.

After an hour on the phone with TW, I got them to re-calculate my current home bill (TV and Internet) so there was $0 increase. In addition, I got them to waive the $45 installation fee!!!!

They come Saturday morning to "install" the new modem so I will update everyone on my experience.

Apparently they now use a Cable modem router combination (they tried to sell me the virtues of TW home wireless - max 6 devices)

Does anyone know how to disable the routing/NAT functions of this device??.
--
Nothin' left to do but smile smile smile



CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

said by dellsweig:

Does anyone know how to disable the routing/NAT functions of this device??.

Depends on if they bring the UBEE or the moto SBG6580, and I think in some markets there is an arris D3 modem floating around. The UBEE is easy all you need to have is the link to the hidden page. You can find that hidden link in this thread: »Ubee DDW3611 Bridge Mode??

If you ever end up getting digital phone and the phone modem version of the ubee like I have the hidden link is still the same.

As far as the moto goes there is a little more to it then just a few clicks like with the ubee and unfortunately I don't remember that procedure so anyone else that knows it is welcome to chime in with the proper procedures so at least you (the OP) will be prepared depending on which one you get. Unfortunately I dont know what markets have the arris one, I know parts of my state have it but not down here where I live.
--
»www.akaskriller.com - Your ultimate source for all android needs.


kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to dellsweig

to disable the built in router in modem you have to call time warner, level 3 support.

GL to you with wideband and I hope the higher modulation upstream channels where you live wont have ingress like me.



CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

Ah yea I forget some markets dont even let you login to the modems.


Keefer21

join:2012-07-06
Hilton, NY

its very easy to log in to the configuration page of the Moto its not a "hidden" page.

Im currently zipping along with the SBG6580 and love it.

just point your browser to 192.168.0.1 and the default username and passwords are going to be Username: admin Password: Motorola

i know in my market wifi on the modem is on & free with the Extreme and wideband service so your going to want to log in and change your user names & passwords.

Second disabling the DHCP server is easy on this modem.. heres a link to the PDF booklet for the modem.

»www.midcocomm.com/_files/files/SBG6580.pdf



CptGemini
Inside your computer
Premium
join:2004-11-29
Corpus Christi, TX
kudos:6

What I was trying to say is that some in some areas access to the modem configuration is disabled. I just forgot to mention that in my first post.
--
»www.akaskriller.com - Your ultimate source for all android needs.


Keefer21

join:2012-07-06
Hilton, NY

gotcha, I actually do remember at my old address in the city i wasn't able to log into any of my modems. Just odd how it varies.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to Keefer21

said by Keefer21:

its very easy to log in to the configuration page of the Moto its not a "hidden" page.

Im currently zipping along with the SBG6580 and love it.

just point your browser to 192.168.0.1 and the default username and passwords are going to be Username: admin Password: Motorola

i know in my market wifi on the modem is on & free with the Extreme and wideband service so your going to want to log in and change your user names & passwords.

Second disabling the DHCP server is easy on this modem.. heres a link to the PDF booklet for the modem.

»www.midcocomm.com/_files/files/SBG6580.pdf

Actually that wasnt true in my wideband (queens, ny) they provided me year ago with 6580 and it was blocked from accessing(believe me i tried) and was told its blocked on purpose and default password are changed too for admin page, sure you could reset it to default and then use defaults but once modem would provision it would block it again and reset some settings based on sent config(bridged or not bridged). The only exception is if I were to get signature service then they would give me access. Since then I bought sb 6141 and of course on this have access to see signals and logs.

Keefer21

join:2012-07-06
Hilton, NY

So after you bought your own equipment they no longer provisioned locks on configuration page? i wonder why they do this?



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:23

Probably because they won't support customer equipment besides trying to get it working. So, of course they're not worried about you messing with their equipment and later calling on for support on their equipment due to a setting you messed with.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to dellsweig

well sb 6141 doesnt have actual l/p to access but I bet if i bought my own 6580 (which i hate) then they wuold of block me out.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to dellsweig

Well - time for an update......

My service appointment was between 8am and 11am. It is now 4PM. Numerous calls to support (read that : Phillipines) and attempting to get someone that barely reads english to call dispatch. Finally around nnon I get a call from someone in displatch followed by a call from the tech (cell number blocked) saying he is headed out to my place next.

Now I just got off the phone with support - again - trying to find out where the tech is -seems SOMEONE rescheduled my appointment for tuesday without telling me. Then the "support person" reads me the work log basically telling me what dispatch wrote in there 4 hours ago...

Well I guess its time to give up for the day. Not gonna see wideband.

I wish I could contact someone locally - this offshore call center crap is the worst.......
--
Nothin' left to do but smile smile smile



AnonFTW

@rr.com
reply to dellsweig

I have an Arris D3. The config page is »192.168.100.1. The username is admin and the password is something simple like, admin, password, or whatever. If you get one, the manual should tell you.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to dellsweig

After several more calls to support AND finally getting the issue escalated - the local dispatch called me around 10PM to tell me the 'on-call' was on his way to my house with my modem.

He arrived in a bucket truck, scoped out all my signals - actually found a low signal band on the street and replaced an amplifier.

The tech had the provisioning modified to put the device in bridge mode and disable the built in wireless.

Finally good to go!!

»www.speedtest.net/result/2115212976.png

Rock solid at 30/5
--
Nothin' left to do but smile smile smile



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to dellsweig

Do few packet loss tests at different time of the day before you call connections rock solid, speed is not everything.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

Ok

Now that the initial TW adventure is complete - I have this HUGe Ubee device on my shelf. It is one of the worst looking industrial designs I have ever seen.

I am going to purchase a replacement modem.. After looking thru the list of supported modems on the TW web page I see two that are interesting..

1) Motorola SBG 6580
2) Motorola SBG 6141

Any feelings about either of these??
--
Nothin' left to do but smile smile smile



swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by dellsweig:

Ok
1) Motorola SBG 6580
2) Motorola SBG 6141

Any feelings about either of these??

I believe it is the SB6141, which is a modem only. The other is an all in one gateway device.

If you have your own router go for the 6141, it is a great modem.
--
Usenet Block Accounts | Unlimited Accounts


dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

said by swintec:

said by dellsweig:

Ok
1) Motorola SBG 6580
2) Motorola SBG 6141

Any feelings about either of these??

I believe it is the SB6141, which is a modem only. The other is an all in one gateway device.

If you have your own router go for the 6141, it is a great modem.

Already ordered it - 80$

Lets see - they were charging me 7/month for thier modem, I will get a 2.99/month credit for my own modem - sounds like a deal to me..

Now lets see how much fun I will have getting it provisioned
--
Nothin' left to do but smile smile smile


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by dellsweig:

Lets see - they were charging me 7/month for thier modem, I will get a 2.99/month credit for my own modem - sounds like a deal to me..

How will a credit show up? Wont they just take the modem / wireless rental fee off?
--
Usenet Block Accounts | Unlimited Accounts


dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

said by swintec:

said by dellsweig:

Lets see - they were charging me 7/month for thier modem, I will get a 2.99/month credit for my own modem - sounds like a deal to me..

How will a credit show up? Wont they just take the modem / wireless rental fee off?

Yes - they remove the monthly fee and give a 2.99$ monthly credit for your own device (in theory)
--
Nothin' left to do but smile smile smile


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by dellsweig:

said by swintec:

said by dellsweig:

Lets see - they were charging me 7/month for thier modem, I will get a 2.99/month credit for my own modem - sounds like a deal to me..

How will a credit show up? Wont they just take the modem / wireless rental fee off?

Yes - they remove the monthly fee and give a 2.99$ monthly credit for your own device (in theory)

Oh..I dont see a credit on our bill, but I also dont see a modem rental fee either.
--
Usenet Block Accounts | Unlimited Accounts


dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

said by swintec:

Oh..I dont see a credit on our bill, but I also dont see a modem rental fee either.

I suppose TW up there in the north has a different policy than in NY Hudson Valley but I asked and support specifically told me I would get a 2.99 credit

like I said - we shall see - but if it does not show up on my bill - I will go ballistic on them.... I already have gotten one month free service for the installation fiasco last weekend.. It took some hours on the phone but all is good now
--
Nothin' left to do but smile smile smile


swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

said by dellsweig:

I suppose TW up there in the north has a different policy than in NY Hudson Valley but I asked and support specifically told me I would get a 2.99 credit

I guess it depends on how you look at it. The $2.99 fee was always a separate line item on the bill i thought. So with a customer owned modem, the fee would be taken off. With the fee simply taken off, your bill would be $2.99 lower. ....but with a credit of the $2.99 fee actually displaying on the bill...your bill would also be $2.99 lower. One of those 6 of one half a dozen of the other I suppose. The end result will be the same.
--
Usenet Block Accounts | Unlimited Accounts


dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to dellsweig

Update time - again!!! And it keeps on getting better and better

Time Warner took a little under 24 hours to provision my Motorola SB 6141. Support called me to inform me it was done and I could swap out the UBEE and bring up the SB.

The SB came up - I reset all of my other network hardware as well. Connected right to the Internet and did a speed test.

Much to my dismay - 5Mb down, .6 up... Not good. The tech looked at my provisioning and remote line stats and found no issues.

Just for shits and giggles - he flipped the UBEE provisioning back in and I swapped the UBEE back in - Speed test results 30M down 5 up. Flipped it back to the SB - same dismal numbers.

Support instructed me to take it back as it might be defective - which I did (back to amazon). So now I am back on the UBEE.

Any ideas, comments, suggestions???

I am wondering if there was any setup I had to do with the SB before it was provisioned....
--
Nothin' left to do but smile smile smile


Restart2

join:2009-06-08
USA

1 edit
reply to dellsweig

I can't find the modem for $80 anywhere.



kilrathi
Premium
join:2005-04-22
Rockaway Park, NY
reply to dellsweig

i have sb 6141 ahd aside from fact they have issues with 64qam upstream modulation here i have no problems with speeds on this modem, so maybe yours is defective.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to Restart2

said by Restart2:

I can't find the modem for $80 anywhere.

Amazon

Keep in mind Amazon displays different prices depending on your internal user profile (how much you buy, etc).
--
Nothin' left to do but smile smile smile

Gemutlich

join:2012-06-14

The SB6141 sold on Amazon is from third-party vendors rather than Amazon itself. In the last 3 weeks, it has gone up from $98 to $112, I presume because of supply and increased demand as more people become aware of it.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1
reply to kilrathi

Click for full size
FINALLY got my second SB6141 configured and its up and running now with no issues.

Tine to start saving a few bucks a month from TWC!!!
--
Nothin' left to do but smile smile smile


motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by dellsweig:

FINALLY got my second SB6141 configured and its up and running now with no issues.

Tine to start saving a few bucks a month from TWC!!!

I am starting to wonder if my area is now doing upstream bonding? About a week ago my hub had maintenance and as well the main headend hub in Dallas TX and another in my area and this week all other hubs are having maintenance according to the maintenance website for TWC. I wondering this because my areas has 4 upstreams and also a lot of other areas are now bonding the upload. My upstream signal might be the cause of not seeing bonding on my modem! My power level is below specs as it is in the 30dBmv range on the upstream.

Anyone in North Texas have upstream bonding yet?