Is everyone back to the "press OK for more" screen? After RedZone went off the air yesterday, I got the normal splash screen saying when their programming airs.
This morning, it's back to the "press OK for more" screen that everyone was getting that couldn't activate the program. @VerizonSupport is telling me that this is the screen everyone will get during the week and that everything will be fine on Sunday, but I'm highly suspicious considering what happened yesterday.
the splash screen was on my tivos on saturday and on sunday i didnt have to activate anything i just turned to channel 835 and the redzone was on ,this was around 10:10 a. m.in so. cal. FYI i have the ultimate pack.
FYI....I called this morning and asked again for some type of credit. The CSR said he knew nothing of the problem (amazing). He put me on hold for a few minutes and came back and said he would credit my account $25. Said it would be 28 and change after taxes. I am still very upset but at least it is something.
Comment 1) You would think CSRs would get some type of info on major problems that had occurred before they began work.
Comment 2) Verizon screwed me over with raising the set top box fee. I now pay $52 A MONTH for my STBs. I have 3 HB boxes and 2 Digital Adapters for my old TVs. There making it very difficult to be a satisfied customer. My only other choice is Time Warner and the are terrible here in Dallas.
Just thought I would share my experience and hope it helps others.
As of this morning I was able to successfully "activate" NFL RedZone by following a new sequence of prompts and messages. I think this is the way it was supposed to work from the beginning. No more looping, unresolved message windows. And the Football Widget alerts are working properly again. All is (FINALLY) good!
Mine is also working this morning but I didn't have to do anything additional.
Just to clarify, the RedZone channels (835 and 335) were working (splash screen with music, no "press OK") this morning. I didn't have to activate the channel. What wasn't working was the Alert setup menus (Press "B") inside of the Football Widget. I had to go through an activation process from a series of screens inside the widget. A few minutes after activating, the teams I had selected last season were pre-checked for alerts.
You can't activate RedZone on a TiVo - the activation only works if you have a Verizon STB running IMG......So CableCARD and DCT700 customers have to have the sales department place a manual order to activate it.
"We offer our RedZone subscribers unique on-screen alerts when a team is moving inside its opponents 20-yard line. When the alert pops up, customers click the OK button on the remote control to go directly from the program theyre watching to the RedZone channel game action."
Though I never got to watch it last week (as many others) despite getting the email that I was going to get it since I had it last year, I see it didn't come on until later for others. This week I sat down at noon to watch and it still wouldn't fire up. At least this time it let me order it even though I was supposed to have it, it sill didn't come on. After going through the maddening automated phone system and being on hold for 20 minutes did it finally start. I hung up. Going to have to watch my billing to make sure they don't double up the charges on it.
[sarcasm]Good job Verizon.[/sarcasm] -- There are 10 types of people that understand binary numbers. Those that do - and those that do not...