dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
899
share rss forum feed

bbfoot

join:2009-07-08
Valdosta, GA

1 edit

[GA] 3 months post "rewire"

Last Tuesday someone came and worked up on the pole (wife says it was a unmarked truck) and ran a new line (the lowest hanging line).

Ever since then my modem has had problems locking a signal and I have had frequent disconnects.

Due to a miscommunication with my wife no one was home when the tech came yesterday to check it out... now the next available appointment they have is next Thursday.

We just got done troubleshooting my line, for over a month, 2-3 months ago and finally got it rock steady stable.

Everything between the massive amp up on the line all the way to my modem has been re-run and is new with new connectors as of 2-3 months ago.

Here's my modem status:
About    
Model: Cisco DPC3008 
Vendor: Cisco 
Hardware Revision: 1.0 
 
MAC Address: xx:xx:xx:xx:xx:xx
Bootloader Revision: 2.3.1_R3 
Current Software Revision: d3000-v302r125533-110811a 
Firmware Name: d3000-v302r125533-110811a.bin 
Firmware Build Time: Aug 11 18:36:22 2011 
Cable Modem Status: Operational 
Wireless Network:  
  
    
--------------------------------------------------------------------------------
 
Cable Modem State    
  DOCSIS Downstream Scanning:  Completed  
DOCSIS Ranging:  Completed  
DOCSIS DHCP:  Completed  
DOCSIS TFTP:  Completed  
DOCSIS Data Reg Complete:  Completed  
DOCSIS Privacy:  Disabled  
 
    
--------------------------------------------------------------------------------
 
Downstream Channels    
    Power Level: Signal to Noise Ratio: 
Channel 1: -6.5 dBmV 39.6 dB 
Channel 2: -5.2 dBmV 40.1 dB 
Channel 3: -5.4 dBmV 40.0 dB 
Channel 4: 0.0 dBmV 0.0 dB 
Channel 5: 0.0 dBmV 0.0 dB 
Channel 6: 0.0 dBmV 0.0 dB 
Channel 7: 0.0 dBmV 0.0 dB 
Channel 8: 0.0 dBmV 0.0 dB 
 
    
--------------------------------------------------------------------------------
 
Upstream Channels    
     Power Level: 
Channel 1: 58.2 dBmV 
Channel 2: 0.0 dBmV 
Channel 3: 0.0 dBmV 
Channel 4: 0.0 dBmV
 


Anonymous
Premium
join:2004-06-01
IA
kudos:2
get a tech out. You have a signal problem. How many splitters on the line?
--
I speak for myself, not my employer.

bbfoot

join:2009-07-08
Valdosta, GA
Modem is straight off the first split, then a 4-way I think.

The problem is up on the pole. Has to be.

I personally watched as the techs did everything from there to my house by the book. All new. All new connectors, sealed threads. All junctions were placed in horizontal plane so water couldn't get down threads. Brand new home run from modem to split.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
bbfoot, I will be happy to look into why you are having issues. Can you send me an IM with your account or phone number?

bbfoot

join:2009-07-08
Valdosta, GA
Sending now


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Thank You

bbfoot

join:2009-07-08
Valdosta, GA
As things have dried out the last few days the signal drops have decreased.

Maybe they left a loose connector when they were up on the pole?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Possibly. Keep me posted if it keeps acting up.

bbfoot

join:2009-07-08
Valdosta, GA
Was fixed for about a week and then has started acting up again.

Upstream is now back up to 53.5 dBmV.

With the coming Hurricane I expect another week of poor service since it seems to be worse when it's rainy or humid out.

wth
Premium
join:2002-02-20
Iowa City,IA
Reviews:
·Mediacom
reply to bbfoot
said by bbfoot:

As things have dried out the last few days the signal drops have decreased.

Had the same problem a couple of years ago. It was caused by squirrels chewing on the aluminum overhead feeder cable. They chewed through the outer aluminum cover, then when it rains, your upstream power level goes up above 53-54 and then your modem can't sinc with the headend. After the rain stops and the overhead cable dries out, then your modem can connect to the headend. You could also have a damaged buried drop running into your home and giving you the same problem.
»The Squrirrels Got Me - Would Have Never Guessed