The problem is they are losing business customers also. At work we have a lot of copper lines. It's now taking verizon 2 weeks to fix a dead line. How can verizon possibly make money if businesses move to other providers?
Yep, 3 weeks for a residential copper POTS line in Queens NY. TWC will install Cable VOIP faster. VZ must have gotten a bill passed in Albany removing all trouble resolution times from wireline. Soon India will have faster telco copper repair times than VZ.
