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34764170

join:2007-09-06
Etobicoke, ON
reply to bbiab

Re: Lite goes from 3mbit/s to 6mbit/s for Rogers customers

said by bbiab:

Or you could have just said bonding, if that is what you are referring to.

When I said upgrades I was referring to upgrading of the speed profiles to offer the faster upload speeds.


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to Gimli
said by Gimli:

and we all know that the 10 became 12 then 18 with no price dif.
The 18meg became 28, so where is the confusion?

I don't mean to be overly picky, but because there seems to be some.. discussion.. about these old changes. The correct sequence was:

Express started at 10mbit/s, then 12mbit/s, and then 18mbit/s

Extreme started at 15mbit/s (actually, their may have been a very brief time when it was less than that, 10 but with 1mbit upload, or something), then 24mbit/s, then 28mbit/s.
--
electronicsguru.ca/for_sale/Cablemodems


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to 34764170
said by 34764170:

The ruling was for both DSL and cable and there was a price increase on the cable side too.

Teksavvy has stated publicly that the cable price changes were not related to the ruling, but rather a correction that was in the works for some time.

I think the cable tariff in the ruling wasn't significantly more expensive than the previous cable tariff, or something?!
--
electronicsguru.ca/for_sale/Cablemodems


Ott_Cable

@teksavvy.com
TSI is still on the old tariff that is due to expire in 2013 and there are certain Rogers retail options that are not available for it. The changes for the aggregated service will be more expensive especially if they want to keep "unlimited" than the current model, but will open up service for much larger Rogers area.

Even tough TSI finally admitted the price increase on DSLr was for other things, they had not sent out an additional email to clarify that. On the other hand, there is Start.ca that is already using that new tariff, so that sets the pricing levels should TSI decide to compete.

34764170

join:2007-09-06
Etobicoke, ON
reply to Teddy Boom
said by Teddy Boom:

Teksavvy has stated publicly that the cable price changes were not related to the ruling, but rather a correction that was in the works for some time.

I have never seen that. They better pray they don't have to increase prices when they move to the aggregated POI then.

46666818

join:2012-08-06
reply to Teddy Boom
interesting that TSI ignores the fact other ISP's are giving the upgrades automatically but they are not.

#TSIFail

BrianON

join:2011-09-30
Ottawa, ON
Reviews:
·TekSavvy Cable
said by 46666818:

interesting that TSI ignores the fact other ISP's are giving the upgrades automatically but they are not.

#TSIFail

TSI offers packages with larger and unlimited usage allowances while Rogers for example offers higher speed and tiny caps with high per GB overage fees. Which is better depends on your usage. For me TSI is *much* better since I use a lot but don't need much speed.

TekSavvy Lite Cable 3 (3mbs/256kbps, 300gb,bump to $40.95/unlimited if go over a lot) for $30.95
Rogers Lite Internet (6mbs/256kpbs, 20gb, $2/gb) for $38.49

Note that going over by 2GB, which is just under 23gb usage, on Rogers would make the plan cost more than TekSavvy unlimited.


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
reply to 46666818
This is not an upgrade.6mb is a new service not an upgrade and 3 is being retired.Rogers and TPIA customers are being grandfathered on 3mb. If you wish to see it in writing its on CRTC site,rogers tariff notice 24

chogo

join:2011-05-19
Ottawa
The notice is here:
»www.crtc.gc.ca/public/8740/2012/···0788.pdf

I'm not sure why this isn't a free upgrade as...

3. In Telecom Order CRTC 2012-435 (“TO 2012-435”), the Commission today granted interim approval to
Rogers TN 25, in which Rogers had proposed to introduce a 6 Mbps for disaggregated and aggregated POIs at the
same rates
at which Rogers’ 3 Mbps services for disaggregated and aggregated POIs are currently being offered.


nitzguy
Premium
join:2002-07-11
Sudbury, ON
said by chogo:

The notice is here:
»www.crtc.gc.ca/public/8740/2012/···0788.pdf

I'm not sure why this isn't a free upgrade as...

3. In Telecom Order CRTC 2012-435 (“TO 2012-435”), the Commission today granted interim approval to
Rogers TN 25, in which Rogers had proposed to introduce a 6 Mbps for disaggregated and aggregated POIs at the
same rates
at which Rogers’ 3 Mbps services for disaggregated and aggregated POIs are currently being offered.

Taken from Tariff Notice 25....As you can see if you read the actual tariff, there are 2 tariff's listed. The 3mb and 6mb service, the 3mb as andyb had said is not being retired....just phased out and not being offered to new subscribers...

Also because of this:

b) Customer Transfer Charge - $15.98

If TSI were to make a change, they'd be charged this $15.98 for each and everyone one of their customers....so I'm guessing they're doing this as they're going to roll off of Disaggregated into the aggregated model as that's now 16 months on the horizon so its definitely on their radar in regards to migration....so no sense going through expense to make this change. If people call in to change I'm sure they can do that..

Also its not effective until Sept 21st anyways as per Rogers, so they wouldn't be able to make those changes till then anyways...

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
Even if the access is being charged at the same rate, a higher speed user could contribute to higher peak utilization. Under the capacity rates, this ends up costing the TPIA ISP more, so some sort of price increase isn't unreasonable.
--
MNSi Internet - »www.mnsi.net


Ott_Cable

@teksavvy.com
reply to nitzguy
The new tariff basically means that the lowest tier is now at ADSL1 6Mbps level, but without the "up to" sync speed that ADSL1 has. Hopefully that this will raise the bar for the economy class and start some much need competitions.


Gimli
Premium
join:2006-01-03
l5a2o4
reply to nitzguy
said by nitzguy:

said by chogo:

The notice is here:
»www.crtc.gc.ca/public/8740/2012/···0788.pdf

I'm not sure why this isn't a free upgrade as...

3. In Telecom Order CRTC 2012-435 (“TO 2012-435”), the Commission today granted interim approval to
Rogers TN 25, in which Rogers had proposed to introduce a 6 Mbps for disaggregated and aggregated POIs at the
same rates
at which Rogers’ 3 Mbps services for disaggregated and aggregated POIs are currently being offered.

Taken from Tariff Notice 25....As you can see if you read the actual tariff, there are 2 tariff's listed. The 3mb and 6mb service, the 3mb as andyb had said is not being retired....just phased out and not being offered to new subscribers...

Also because of this:

b) Customer Transfer Charge - $15.98

If TSI were to make a change, they'd be charged this $15.98 for each and everyone one of their customers....so I'm guessing they're doing this as they're going to roll off of Disaggregated into the aggregated model as that's now 16 months on the horizon so its definitely on their radar in regards to migration....so no sense going through expense to make this change. If people call in to change I'm sure they can do that..

Also its not effective until Sept 21st anyways as per Rogers, so they wouldn't be able to make those changes till then anyways...

That $15.98 Charge is not what you think it is.

That charge is for when a TPIA transfers from the incumbent or another TPIA provider and no truck roll is required.

To put it simply, if you switch from Rogers to Teksavvy, Rogers charges $15.98 as the activation charge. This is because no tech needs to visit the customers house as it is understood that the customer is using the service at the time of transfer.

Right out of CRTC 2004-69 :
TPIA interim point of interconnection and service charge rates
Service element Rate

End-customer connection
a) Standard Connection Charge
Cogeco $63.32
Rogers $63.53
Shaw $77.51
Vidéotron $82.93
b) Transfer to Another ISP
Cogeco $17.72
Rogers $15.98
Shaw $20.80
Vidéotron $22.10
c) Specification Change
Cogeco $5.00
Rogers $5.00
Shaw $5.00
Vidéotron $5.00
Connection and Repair Service Charges for Each End-customer Connection
83.
End-customer connection charges include three rate elements, namely, a) Standard Customer Connection, b) Customer Transfer to Another ISP and c) Customer Specification Change.
84.
The Standard Customer Connection provides for service order processing as well as service provisioning activities, outlet installation and network signal testing at the end-customer premises, and existing drop wire reconnection if necessary.
85.
The Customer Transfer to Another ISP service charge recovers the administration and reconfiguration costs incurred when an existing high-speed Internet end-customer transfers from one ISP (including a cable company) to another ISP. In this case the cable wiring and drop are already tested for Internet service; hence, there are only administrative and customer configuration activity costs. Unlike the other cable companies, Cogeco proposed to include this charge in the Standard Connection rate. The Commission has adjusted Cogeco's proposed rates to include the same service elements as the other companies.

86.
The Commission determines that it would be appropriate to apply the Customer Transfer to Another ISP service charge for the connection of a new TPIA customer in cases where the cable company is not required to dispatch a technician to the end-customer premise for the connection of the new customer. In circumstances where a cable company provides high-speed Internet service connections for its new customers without a technician visiting the end-customer premise, the Commission considers that ISPs connecting customers in similar circumstances should also be able to do so without a cable company technician visit. Where no cable company technician is required to visit the end-customer to activate the ISP service, the Commission determines that the ISP is to pay only the Customer Transfer to Another ISP charge to connect the end-customer. The Commission notes that the criteria for such connection may depend on local conditions of the cable network and considers that cable companies and ISPs should develop criteria for connections without a cable company technician being present. The Commission determines that when such criteria are developed, tariff revisions are to be filed for approval reflecting such criteria. If consensus cannot be reached in a reasonable time, the matter can be brought before the Commission for resolution.

Teksavvy cannot be charged for making a change to the speed tier of their customer - and if they would get dinged... it would be for $5 as specified above as it would be a "Specification Change"

arahman56

join:2011-08-11
Etobicoke, ON
reply to 46666818
Excluding Distributel? They are adding $2 to the monthly cost for the new service, so you need to call them to upgrade (just so that you don't later complain that your monthly rate went up by $2). Consodering that Rogers itself had a $3.50 rate increase for the new speed, I would guess it would be the same for others.

However, TS should look to do it faster- my speed upgrade is due for Sep 1 (mainly because they won't do any account changes in the middle of a billing account). Of course, it could be possible that TS needs to figure out a good way to upgrade the speeds for their customers, which can take some time.

Actually, from »Re: Lite goes from 3mbit/s to 6mbit/s for Rogers customers it seems like Sep21 is when it goes live...well I'll have to see how it goes.

Shada

join:2007-03-09
Stratford, ON
reply to Teddy Boom
Yep Teksavvy was a great company and still is a decent isp, but for a company who once lead the market in Innovation and plans has now just maintained a norm for the last year or so.

We do not hear from Rocky anymore, I think he has been away from Teksavvy for awhile.

In an early post a read a comment about how we have forgotten all that Teksavvy has done for us in the past over Crtc Rulings and the like, I do remember, I to put my effort into fighting this with them. But ultimately they did not just do it for us they did it for themselves. I did it for me.

Start.ca has done what Teksavvy has tried and currently cannot do, Bring more then a 6 megs dsl connection to my town which is Stratford, I am currently in the works of switching over to a 28 meg Cable connection aswell as another Teksavvy Friend of mine who I got on teksavvy to begin with, now bringing with me to Start.ca next month.

I was and am loyal to Teksavvy as a company but this is competition and Teksavvy is now losing the war.


Montreal DSL

join:2011-02-02
Montreal-DSL
reply to TSI Martin
Hi Martin,

Is this happening today?

The DSL updates / changes are live but no changes on the rCable yet.

Thanks

aereolis

join:2003-06-12
Brampton, ON

1 recommendation

reply to Shada
said by Shada:

Yep Teksavvy was a great company and still is a decent isp, but for a company who once lead the market in Innovation and plans has now just maintained a norm for the last year or so.

We do not hear from Rocky anymore, I think he has been away from Teksavvy for awhile.

In an early post a read a comment about how we have forgotten all that Teksavvy has done for us in the past over Crtc Rulings and the like, I do remember, I to put my effort into fighting this with them. But ultimately they did not just do it for us they did it for themselves. I did it for me.

Start.ca has done what Teksavvy has tried and currently cannot do, Bring more then a 6 megs dsl connection to my town which is Stratford, I am currently in the works of switching over to a 28 meg Cable connection aswell as another Teksavvy Friend of mine who I got on teksavvy to begin with, now bringing with me to Start.ca next month.

I was and am loyal to Teksavvy as a company but this is competition and Teksavvy is now losing the war.

I don't know about that. They have just been very busy with all of their on-goings. As companies expand, and acquire new employees existing positions are re-evaluated, and changed, others elimiated. Do you ever hear from ceo's of other companies reading on the dsl reports forums and responding to their employees? No. He and Marc have been on here regularly monitoring posts and keeping an eye on the radar listening and delegating to their employees. They have to draw a line somewhere to how much they will micromanage. Large companies delegate to their lower employees to do this micromanaging and they hire HR people and public relations people to do the work. Do you wonder why R0CKY went on leave? Medical? i'm sure people know the reason - i do not - but I imagine some of it is due to stress.

Just trying to cover your backs guys (any TSI reps), not everything is so black and white.

Besides regarding expansion and "competing" they have been doing this, they may have just been on cruise control for a while as rocky re-transitioned back into operations. There is A LOT of stuff upcoming in the next few months and tek is trying to ensure existing customers are not impacted. One to see is the september back to school and the surge of new sign-ons to customers (back-to-school). They need to ensure they don't get swamped in all of their operations, phone reps - wait times mostly.
--
Hello


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to Montreal DSL
Looking into it.


Montreal DSL

join:2011-02-02
Montreal-DSL
Thanks!


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
Changes should occur on Sept 21st.

Martin


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to TSI Martin
said by TSI Martin:

We will be offering 6Megs lite service as of Sept 21st. The 3Meg service will be removed as of Sept 21st.
There is no automatic upgrade from 3 to 6megs.
All existing 3 Mbps customers will be grandfathered at that speed, and price.

Looks like plans have changed:
»www.teksavvy.com/en/residential/···/cable-6

So, I assume that 3mbit/s customers will be automatically upgraded after all? Any official word on this would be appreciated.
--
electronicsguru.ca/for_sale/Cablemodems


Montreal DSL

join:2011-02-02
Montreal-DSL
Reviews:
·TekSavvy Cable

1 edit
Yes, it seems the 3M rcable is now 6M, with the same price...

Also, if I am not mistaken I see that the overs usage changed from:

"2 month rolling average for overage charges:

Rolling average is the total usage during a given period. Every month, we will average the usage for the two previous months. If the average exceeds the Customer’s cap, we will automatically roll them over to the unlimited plan. Our customers will be notified when this rollover happens."

to:

"Overage on all packages that are not unlimited will be charged at $0.50/GB to a maximum of $25/month."

Martin, can you confirm please?


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
said by Montreal DSL:

Yes, it seems the 3M rcable is now 6M, with the same price...

Also, if I am not mistaken I see that the overs usage changed from:

"2 month rolling average for overage charges:

Rolling average is the total usage during a given period. Every month, we will average the usage for the two previous months. If the average exceeds the Customer’s cap, we will automatically roll them over to the unlimited plan. Our customers will be notified when this rollover happens."

to:

"Overage on all packages that are not unlimited will be charged at $0.50/GB to a maximum of $25/month."

Martin, can you confirm please?

Wow!!!

That better an error on the new site otherwise that is a definite policy shift that takes away the safety net I'm accustomed to as a TSI client. I definitely want to hear from Marc or Martin on this.

bbiab

join:2004-05-26
reply to Teddy Boom
Rolling has been gone for so long now. But was it ever applicable or relevant to cable, given there is no meter.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to Montreal DSL
said by Montreal DSL:

"Overage on all packages that are not unlimited will be charged at $0.50/GB to a maximum of $25/month."

Martin, can you confirm please?

Yes that's seems to be correct.

Still no meter yet though.
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
Thats a 100% jump from the 25 cents it used to be for overages.Damn


Confused

@209.47.139.x
reply to TSI Martin
said by TSI Martin:

Hello,

We will be offering 6Megs lite service as of Sept 21st. The 3Meg service will be removed as of Sept 21st.
There is no automatic upgrade from 3 to 6megs.
All existing 3 Mbps customers will be grandfathered at that speed, and price.

We are not notifying our existing customer as their service is not changing.

Regards,
Martin

So can we call in to request the free upgrade from 3meg to 6meg

or at least change to the new 3meg unlimited and save some money


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
said by Confused :

So can we call in to request the free upgrade from 3meg to 6meg

or at least change to the new 3meg unlimited and save some money

The 3mbit/s unlimited you are looking at is for Cogeco areas (Chatham) only.
--
electronicsguru.ca/for_sale/Cablemodems


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to TSI Martin
We do still need official word from TSI about the switch from 3 mbit/s to 6 mbit/s in Rogers areas though. After all, it is the 21st today
--
electronicsguru.ca/for_sale/Cablemodems


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
.