We did... For 6 hours... At some point, you have to change that message. As well, the message was, well, a lie.
According to the message, the issue was "intermittent". There was no "intermittent" about it, there was nothing. Intermittent means it works, it doesn't work, rinse, wash, repeat.
said by GLIMMER:you know what the power company can give a ETR then so can mediacom. if mediacom would just care about the customer.
I don't even care about an ETA/ETR. I work in the internet industry, dealing with DC's all the time, and believe me, I KNOW these things happen, and when they do, there are times that it's just not possible to give an ETA.
What's beyond annoying though is the horrific customer service from Mediacom, as a whole, and the blatant disregard they show for their customers. This is just ONE in dozens of examples of that. Even the DC's I work with closely have updated messages. Not every 5 minutes, but every hour or so, on the rare occasions that things actually go that long.
It's all about respecting the customer. Mediacom has shown absolutely none, in any capacity.