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N9ZN
Security Is A Community Effort

join:2001-03-29
Tampa, FL

1 recommendation

BrightHouse, A winner at what?

Constant issues with service delivery including TV, phone, and internet. Their ISP RoadRunner is severely lacking in area of customer respect, and knowledge. Service calls, too often used as a means of avoiding assisting customers, have excessive scheduling delays and most times result in nothing worthwhile until you get a service manager, and lead technician involved.

A few years back we were constantly being disconnected from service by Bright House. This occurred after our county 911 service reassigned street addresses in our neighborhood. 911 made a mistake and issued the same address to several different physical locations. We had 911 contact Bright House to explain the problem, via official E-Mail, and Bright House insisted that they would need their people to verify this information but made no valid attempt to get things moving. After contacting county commissioners, and local media, they changed their tune but continued to insisted on sending people out to verify what government had already told them -> "Addresses were initially assigned incorrectly". This took over 6 months, county commissioners, media involvement, and escalation to the V.P. of field service, to receive resolution. Not a single we are sorry for the interruptions was offered by Bright House.

As time marches on technology will catch up with this bunch and consumers will see more choices available. Choices which are as good and better than what Bright House and Road Runner offers. Many of Bright House services are currently outdated by competition and governments are beginning to re-visit the sole source agreements they have with this company that relies on its monopolistic existance to survive.

Bright House falls into the same classification as Bank of America in our household. A severely greed based company lacking in ethics. Like BOA, Bright House will also pay the piper, in one form or another!
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"In three words I can sum up everything I've learned about life: it goes on." - Robert Frost