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flamanar

join:2004-08-24
usa

[connectivity] Losing DSL connection about 2 times a day

For about half a year, I've been losing internet about twice a day (although some days, I don't lose it at all). Today was one of those days.

I have a D-link DSL-2750B modem/gateway. All of the green lights usually stay lit (power,WLAN, DSL, INTERNET). The connection being lost is wireless, and affects all 3 of our laptops. It was doing this same thing with my former Westell modem, so they sent me the D-link. I've seen no improvement at all, and we've been using it for months now. I've checked connections, and everything seems to be in place.

Today, I had Google Chrome open, and when it went out, I got the following message:
"This webpage is not available. The server at www.google.com can't be found, because the DNS lookup failed. Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address."

I did a Windows Diagnostic for the problem (which affected my other browers, too...as well as my other 2 laptops). The result came back:
"The DNS server isn't responding. Your computer is trying to use a DNS server that is incorrect or doesn't exist."

Here is a recent Speedtest result:


I don't get it. We're not doing anything out of the ordinary, and this is a new modem/gateway they sent us. The problem continues. Any advice would be greatly appreciated. Thanks.



norbert26
Premium
join:2010-08-10
Warwick, RI

This may be a wireless issue with interference. First try connecting by Ethernet cable directly to the modem to bypass wireless. See if this issue persists. If it stops go here http://tools.meraki.com/stumbler#q= and run the APP. See whats going on with the WI-FI channels in your area. Is a neighbor using the same channel ? Change the channel on your router .


flamanar

join:2004-08-24
usa

Thanks for the tool. Out of 10 others on the list, there is only 1 other person using channel 11 (which I use). My signal strength was rated at 86%, and they are at 46%. Could that still affect my connection?



youfamissim

@myvzw.com
reply to flamanar

I have the same problem. DSL line drops - sometimes for a few seconds, or minutes, or, like today, altogether. I always have a web radio station on - that alerts me to dropped connections. Other times, the dsl lows to a crawl. It's maddening. Any help is appreciated.



norbert26
Premium
join:2010-08-10
Warwick, RI
reply to flamanar

said by flamanar:

Thanks for the tool. Out of 10 others on the list, there is only 1 other person using channel 11 (which I use). My signal strength was rated at 86%, and they are at 46%. Could that still affect my connection?

You should change your router channel to one the neighbors are not using. If available 1 and 6 are great choices. If the issue persisted with the Ethernet wire test there may be congestion issues or something else happening down at the CO . Best i can suggest is direct forum.


tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium,VIP
join:2002-02-02
Stewartstown, PA
kudos:39
reply to flamanar

I've run into a couple routers recently that were dropping wireless connections. They both were fixed with a firmware update. See if there are any updates for yours.


flamanar

join:2004-08-24
usa

Thanks for the suggestion. I checked and there are no downloads available for my gateway/router.