Intermittent sound issues
I have an Acer Travelmate 4200 series laptop which hasn't been used for a while. Last time it was used the onboard sound suddenly stopped working but my daughter wasn't bothered about it so we never did anything about it. Yesterday I reformatted it and did a clean install of XP Home. Lo and behold the sound was miraculously back immediately following the reinstall. I had the machine running all afternoon yesterday while it did Windows updates and I installed a couple of extras such as Firefox, Acrobat Reader, Avast etc. Sound worked fine - could hear system sounds and play music in WMP.
Then,when my daughter came home from work last night I went to show her that the sound was back - and it was gone. Rebooted several times but nothing. This morning I decided to do a system restore back to a point prior to doing the Windows Updates - thinking that maybe a driver update was responsible. Made no difference.
If I plug head phones in, I can hear some crackling as I plug them in, then constant "sound" as in the kind of sound you hear when a radio is plugged in but not tuned to a station. But no system sounds or audio.
I suspect the onboard sound has gone but it just seems so weird that immediately following the reinstall, the sound was back and working perfectly. I absolutely hate unsolved mysteries so have been racking my brains trying to think if there is something simple I may have missed - but so far I can't think of anything. Drivers are updated and audio settings triple checked.
I'm tempted to take the back of the laptop and blow any dust out in case that might be the cause, but I've never messed about inside laptops before (have done plenty of desktops) so I'm a bit cautious of doing that.
Anyone have any brilliant ideas/suggestions?
Look in windows volume control - playback and make sure nothing is muted. Moving the main speaker volume you should heard a single tone. Also max. out the volume too. Also, run Device Manager and look for any devices that have errors or ? beside them. Look under Sound devices and see what's there.
I found that doing a MS driver update on a sound card in XP breaks it. So I never take the one from MS now. Try to isolate that particular update and see if you can uninstall it.
If you tell me post the DM specs I can see if it is the same. Maybe we can find you a real driver from the mfg. or look at the Acer website for downloads.
Belarc Advisor tells me it is Realtek High Definition Audio so that's the driver I installed (MS updates found the latest one). I tried to find drivers that pertained specifically to the motherboard (Acer Grapevine) thinking that might be a better idea but couldn't find anything.
|reply to Justakiwi |
OK, this just gets weirder by the minute. I double checked all the audio settings - everything was as it should be. Checked the Acer website to try to find the "proper" driver but my laptop model is so old the particular model wasn't listed (the series is but not the specific model). While I was there I found an Acer download which would presumably identify the serial number/model. It needed .Net framework installed so I installed that. And now the sound is working again.
I seriously doubt there is any connection whatsoever but it's working. System sounds, music etc all working fine. I'm going to leave it playing for a couple of hours and see if it cuts out again.
If the onboard sound was on it's way out, would it generally just stop working altogether or stop and start intermittently like this?